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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (119 reviews)

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2.47

Based on 119 reviews, last reviewed 18th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

12%

49%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

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MORE THAN Home Insurance reviews (5)

Not very helpful

I have been with morethan 2 years now and will be looking to cancel my policy. I feel very let down by them from trying to make a claim due to a ceiling leak. I contacted them and they sent out an engineer who assessed the situation and told me that 'as it is under laminate and there is potentially aspestos under the floorboards upstairs that he isn't covered and said to speak to more than' He said he had put notes on the case for them to read. The engineer left and I contacted them to be told 'we can't see any notes and due to what has happened you need need to find a plumber yourself and then claim back the costs yourself if you feel the need too'. At this point I was quite annoyed, I then asked why this wasn't the case for 2 previous leaks I' had and it was explained to me that they only fix if it is easy to get too whereby this one wasn't because of the laminate. I didn't argue further as a whole day had been wasted and I had spent 3 hours on the phone to have nothing accomplished! I have been severely let down by more than as the severerity of the damage could have been lessened if I hadn't wasted a day plus I had paid extra for trace and access on my policy when the engineer wasn't able to help! And the comment about aspestos was a load of rubbish! To sum up I will be cancelling with them and going elsewhere as I can't rely on them, I am just lucky the leak wasn't in a more difficult to reach place and if it were more severe I would have been in big trouble! Reviewed on: 22nd December 2022

30 years and my policy more than doubled

I was with more than over 30 years. I have had 1 claim for less than 300 4 years ago. Last year they doubled my premium to over 70 month. I only live in a 2 bed terrace, no kids decent area, not London or city centre. They reduced it to 52 but was still 15 more a month more. This year they wanted 73. Attitude of CC advisor on phone was terrible. They then asked me to do a text questionnaire but wanted to charge for every answer I sent. Gone with direct line. Better cover and 35 month. Reviewed on: 23rd July 2019

Stressful

Really stressful experience ,one hand does not know what the other is doing ,at 88 years old alone and nearly a lifetime with them I needed help, this morning I was put through to 3 diff phone lines waiting in queue each time (around 2 hours ) feeling absolutely whacked and still with same problem to sort alone myself . Reviewed on: 15th February 2019

Communication Poor

I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and found the unexpected calls from solicitors stressful. They also tried to replace my dishwasher with the same make as the one that caught fire, then when I objected, they found the cheapest model they could and weren't interested when it fell apart after a few weeks. Reviewed on: 23rd September 2018

Poor level of customer service

I have had an insurance with More Than over the years. Every time I try to phone about clarifying areas on my policy I get told that they cannot access the system and someone will call me back. That call never happens. Even when I wanted to add to my policy I was told this was done and I rang a month later as payment had not changed and no record of my call previously showed on the system. I eventually gave up and insured the items elsewhere Reviewed on: 31st July 2017

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