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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.36

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

Awful customer service

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Reviewed on: 2nd February 2024

UNREASONABLE ANNUAL INCREASES

took out for life cover with More Than on my new puppy long hair Chihuahua 4 years ago. He is now 4. First year very reasonable. Second year went up by 46%, year three up by 56% now year 4 up by 66% so nearly a £1,000 per year. My parents had two Chihuahua's which lived to age 19.5. Therefore, based on More Than percentage increases year on year I'll need a mortgage to pay future year policy prices. Complaining is a waste of time. Pet insurance pricing needs to be policed more closely. This is a totally over priced abused service and More Than are the biggest abusers. I wouldn't recommend More Than Pet insurance and feel guilty to those I did recommend to in year one before I realised what a terrible company they are. If your pet has a life-long condition like My dog you are tied to your existing pet insurance company. The annual cost is more than double the annual vet costs but if I opted to pay the vet bills for his existing condition I'm confident More Than wouldn't decrease my renewal by 66% so it's Hobsons Choice. Please do not take out a policy with More Than Pet Insurance and worn family and friends not to either. Reviewed on: 13th November 2017

Ridiculously expensive

I never claimed on my insurance and my premium doubled despite the fact my dog is healthy and only a 14 months old. I've changed companies as I'm disgusted that they wanted so much money. Reviewed on: 8th November 2017

Peace of mind

More than has given us peace of mind & covered the cost of my dogs operations when he was ill which we were so grateful for. The process was stressfree & I always recommend more than to other dog owner. My only negative is our premium has shot up massively over the past 2 years. Reviewed on: 23rd September 2017

Happy.

Happy with what I have experienced so far. Reviewed on: 19th September 2017

Very good cover

More than had the best type of cover without having to pay the prices of other companies with the same cover. My renewal costs have been ok but there is room for improvement Reviewed on: 6th September 2017

Fast claim service

we have had to claim for one of our dogs and it was fast and easy Reviewed on: 30th July 2017

Friendly & Helpful

Good, friendly, professional advisors; good discount for multi-pet insurance and quick to pay out on my claim. Reviewed on: 19th July 2017

Hiked up prices massively when dog had an ongoing condition

Researched a lot before changing insurance for an older dog when my very healthy dog turned 9. More Than had good reviews and I opted for the highest level premium cover, offering life time cover if a dog got an ongoing condition. Worse case scenario - dog got diabetes. Premiums have shot up to the point where it could well be cheaper to just stop insuring and use the premium to pay for the treatment. Very, very disappointed. So More Than may well be brilliant - so long as your pet does not get an ongoing condition. Reviewed on: 6th July 2017

Paid quickly no guss

Our dog had a virus and had to be admitted and rehydrated plus treated with medication. The claim was settled within two weeks. No problems Reviewed on: 5th July 2017

Good price for a good product

I needed good cover for my two middle aged greyhounds and was able to get continuous cover for a reasonable price. Reviewed on: 29th June 2017

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