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MotoNovo: Car Finance reviews

Name: Car Finance
Rating: 4.84 (1326 reviews)

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4.82

Based on 1,326 reviews, last reviewed 28th May 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing service and very easy to understand how much... Amazing service and very easy to understand how much you pay Reviewed on: 28th May 2024

Latest lowest rating:

2

Quick to approve and slow to support Took out a car finance with Motonovo as they offered the cheapest interest rate and were highly recommended by dealership. A few months in an I’m ... Read more Reviewed on: 19th June 2023

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About this product

If you want to read MotoNovo car finance reviews - check out what the Smart Money People community has to say below. Our community shares their MotoNovo reviews and experiences so that people like you can be better informed. If you're already a MotoNovo customer or have had car finance from them in the past, please post a quick review of your own, and you'll be helping other consumers make better decisions.

MotoNovo Car Finance reviews (1326)

Review of the MotoNovo, Car Finance:

If you Value Your Credit Rating Avoid Motonovo Like The Plague

Yet again this company has screwed my credit file - my payment was 3 days late which I fully accept was my own fault for not checking whilst working away but the payment did go through 3 days later - did this company report it as a late NO reported as a missed payment even though they had taken payment, then take the next payment and still report the payment in arrears - 7 Months I had to wait till they correctly amended my credit file last time due to Motonovo's own incompetence whereby a reporting tag had not been removed from my file and have a letter from them confirming there mistake - If you want to protect your credit file do not use this company whatsoever they are a joke and I cannot wait till they get their comeuppance with the FCA Reviewed on: 2nd December 2021

Amazing service and very easy to understand how much...

Amazing service and very easy to understand how much you pay Reviewed on: 28th May 2024

Perfect finance option

Customer service is top notch and they really do take care of the customer Reviewed on: 14th August 2023

Best car finance!

A quick process from start to finish including setting up the finance at a good interest rate, prompt payment to the dealership and good communication throughout Reviewed on: 9th August 2023

Quick to approve and slow to support

Took out a car finance with Motonovo as they offered the cheapest interest rate and were highly recommended by dealership. A few months in an I’m trying to make extra payments and I cannot get through to anyone spending 1-2 hours a day just to get the same answer of I need to provide my own details which doesn’t feel safe. When trying to log in online the security is ridiculous password requirements are not great and cause issues and requiring a pin that can’t even be related to email or password just to stop you from getting in. Reviewed on: 19th June 2023

Best in town

Best customer service, if you've been denied car finance elsewhere MotoNovo is the real deal they'll get you sorted in no time. Give them a call Reviewed on: 11th May 2023

Dangerous finance company

Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with a 2 year old. We've made multiple complaints which gets no where as our complaint handler is constantly off. We've wasted over £300 in fuel and parts and travelling to garages for the car to get fixed and the dealership pays for it. The brakes are faulty. The computers is extremely trippy and best bit is the ac is constantly hot causing the car to over heat as the computer doesn't read the ambient air temperature sensor correctly making it -5⁰ all the time. I've never ever shouted or got annoyed down before, I'm usually telling my husband to calm down. But your service has made my stress levels so high I've quite literally lost the plot and hope with finance and customer service. Multiple garages have stated its unsafe and to get rid of it ASAP. However you still want us to spend money we don't have to get proof from a mechanic that it's faulty, which we already have done before. You're truly the worst finance company I've ever delt with. Reviewed on: 11th April 2023

Helped with ease

Motonovo helped me when others didn't Reviewed on: 21st February 2023

Absolute waste of space

These jokers have ripped me of numerous times. Firstly the car they financed was declared dangerous due to some defects which the dealership were wriggling out of paying. Under section 75 I knew I could as motonovo as my finances to assist. Motonovo promised me the world a few days later it was a nope we are not helping. Eventually sorted myself. Around 2 years later I wanted to place a private plate on the car motonovo told me there is a £30 charge and that the change could only be done over the phone when I telephoned weeks later the change was done for free when the change was confirmed as done I enquired about the £30 and the agent said there's no charge and said he couldn't understand why I hd been told there was a number of months later I asked for a early settlement figure which I paid in full - they failed to honour so I need up paying more money. Also total and accomplished liars. Reviewed on: 27th January 2023

AVOID MOTONOVO IF YOU VALUE YOIR CREDIT FILE

Having had 9 months of sheer hell because of Motonovo screwing my credit file and then having the brass neck to offer £100 pounds compensation and finally notifying the credit reference agencies of THIER mistakes my credit file was finally updated correctly - At long last I had finally got rid of the vehicle financed by Motonovo and funded the new vehicle via their competitor - Motonovo were PAID the final balance - Did they bother to update the credit agencies that my account had been settled NO so once again my credit score is dropping Motonovo rang me up once I complained and assured me the matter was being dealt with - what a crock of S—T, total lies as always. Was assured it would be rectified in 72 hours - a week later still not sorted. Motonovo are happy to give out finance but the moment there is an issue through no mistake of your own they batter your credit file - it took 9 long months for Motonovo to admit they had made a mistake - am I going to suffer another 9 months of hell ???? Reviewed on: 30th November 2022

Outstanding service

Took out a car finance recently and was rejected by most companies due to poor credit. However; MotoNovo offered me a good rate and the loan was secured within a day! Reviewed on: 22nd July 2022

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