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MotoNovo: Car Finance reviews

View other MotoNovo products
4.77
Based on 1,331 reviews, last reviewed 15th May 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Easy straight forward application. Easy straight forward application. Great online account. Reviewed on: 16th April 2026
Andrew Moore's avatar
Andrew Moore

Latest lowest rating:

1

MotoNovo took my cash deposit and added it back int... MotoNovo took my cash deposit and added it back into the total amount payable. Then charged me interest on it. My own money — used to make me pay more... Read more Reviewed on: 15th May 2026
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Natalie
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About this product

If you want to read MotoNovo car finance reviews - check out what the Smart Money People community has to say below. Our community shares their MotoNovo reviews and experiences so that people like you can be better informed. If you're already a MotoNovo customer or have had car finance from them in the past, please post a quick review of your own, and you'll be helping other consumers make better decisions.

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MotoNovo Car Finance reviews (1331)

Dangerous finance company

1
Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with a 2 year old. We've made multiple complaints which gets no where as our complaint handler is constantly off. We've wasted over £300 in fuel and parts and travelling to garages for the car to get fixed and the dealership pays for it. The brakes are faulty. The computers is extremely trippy and best bit is the ac is constantly hot causing the car to over heat as the computer doesn't read the ambient air temperature sensor correctly making it -5⁰ all the time. I've never ever shouted or got annoyed down before, I'm usually telling my husband to calm down. But your service has made my stress levels so high I've quite literally lost the plot and hope with finance and customer service. Multiple garages have stated its unsafe and to get rid of it ASAP. However you still want us to spend money we don't have to get proof from a mechanic that it's faulty, which we already have done before. You're truly the worst finance company I've ever delt with. Reviewed on: 11th April 2023
jess aston's avatar
jess aston

Helped with ease

5
Motonovo helped me when others didn't Reviewed on: 21st February 2023
Donna Huke's avatar
Donna Huke

Absolute waste of space

1
These jokers have ripped me of numerous times. Firstly the car they financed was declared dangerous due to some defects which the dealership were wriggling out of paying. Under section 75 I knew I could as motonovo as my finances to assist. Motonovo promised me the world a few days later it was a nope we are not helping. Eventually sorted myself. Around 2 years later I wanted to place a private plate on the car motonovo told me there is a £30 charge and that the change could only be done over the phone when I telephoned weeks later the change was done for free when the change was confirmed as done I enquired about the £30 and the agent said there's no charge and said he couldn't understand why I hd been told there was a number of months later I asked for a early settlement figure which I paid in full - they failed to honour so I need up paying more money. Also total and accomplished liars. Reviewed on: 27th January 2023
Rachel Davies's avatar
Rachel Davies

AVOID MOTONOVO IF YOU VALUE YOIR CREDIT FILE

1
Having had 9 months of sheer hell because of Motonovo screwing my credit file and then having the brass neck to offer £100 pounds compensation and finally notifying the credit reference agencies of THIER mistakes my credit file was finally updated correctly - At long last I had finally got rid of the vehicle financed by Motonovo and funded the new vehicle via their competitor - Motonovo were PAID the final balance - Did they bother to update the credit agencies that my account had been settled NO so once again my credit score is dropping Motonovo rang me up once I complained and assured me the matter was being dealt with - what a crock of S—T, total lies as always. Was assured it would be rectified in 72 hours - a week later still not sorted. Motonovo are happy to give out finance but the moment there is an issue through no mistake of your own they batter your credit file - it took 9 long months for Motonovo to admit they had made a mistake - am I going to suffer another 9 months of hell ???? Reviewed on: 30th November 2022
Jef Towers's avatar
Jef Towers

Outstanding service

5
Took out a car finance recently and was rejected by most companies due to poor credit. However; MotoNovo offered me a good rate and the loan was secured within a day! Reviewed on: 22nd July 2022
Syed's avatar
Syed

They are rubbish

1
Charge the earth in interest, especially when you fall on hard times, ask questions that's not their business. When you find yourself back on your feet they want more and constantly phone you even though your paying off the debt. Go elsewhere for finance, bunch of criminals. Reviewed on: 15th December 2021
Daniel Jones's avatar
Daniel Jones

If you Value Your Credit Rating Avoid Motonovo Like The Plague

1
Yet again this company has screwed my credit file - my payment was 3 days late which I fully accept was my own fault for not checking whilst working away but the payment did go through 3 days later - did this company report it as a late NO reported as a missed payment even though they had taken payment, then take the next payment and still report the payment in arrears - 7 Months I had to wait till they correctly amended my credit file last time due to Motonovo's own incompetence whereby a reporting tag had not been removed from my file and have a letter from them confirming there mistake - If you want to protect your credit file do not use this company whatsoever they are a joke and I cannot wait till they get their comeuppance with the FCA Reviewed on: 2nd December 2021
Jef Towers's avatar
Jef Towers

Shambolic company

1
Got in financial difficulty during pandemic as lost my job, have now got back on my feet and have been paying back debt and more than enough to cover arrears. £600 in the last month only for them to keep adding interest every month. Do not use this company unless you want to pay interest for the rest of your life. Absolute criminals Reviewed on: 14th November 2021
Daniel Jones's avatar
Daniel Jones

Very good service

5
Very good service quick and helpful Reviewed on: 4th September 2021
Gursevak Singh's avatar
Gursevak Singh

Fast, easy, process,

5
Sat down with the salesperson who explained everything to me the process was quick easy and fast, didn't wait long for approval and all subsequent details were done online in a very easy to understand way, I would definitely recommend to friends and family Reviewed on: 4th September 2021
Rob Darby's avatar
Rob Darby

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