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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.32 (249 reviews)

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4.29

Based on 249 reviews, last reviewed 17th Jan 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Trusted bank with an ethical mindset Nationwide is a trusted bank. I switched away from Nationwide a few years ago to take advantage of a switching bonus but I regretted doing it as Natio... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (249)

Review of the Nationwide, FlexDirect:

Ethical banking for the people

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

great service

I switched over to Nationwide from TSB and the difference in the amount of good products they provide is so much better. The app is brilliant and really easy to use, I would highly recommend them for your current account. Reviewed on: 5th June 2019

Good savings rate

Good current account, which offers 5% interest on current account balances up to £2500 for the 1st year. Reviewed on: 4th June 2019

Poor service

The general day to day banking and the app and website are fine. It has everything you want and need. It’s just the day to day banking in branch that leaves a lot to be desired and the amount of “upgrades” that they are doing is horrendous. Pretty much every weekend I have no access to various or even all parts of my account. Not good enough really! Reviewed on: 10th February 2019

Great bank!

I love the new features with how much I spend for every moth! Reviewed on: 9th February 2019

Fantastic

Fantastic customer service , great staff. Reviewed on: 2nd February 2019

Good introductory offer but, afterwards fees are unwelcome

App Good to use, account offered good introductory offer but, fees for overdraft larger than previous account Reviewed on: 13th January 2019

Flexible

I find this account great for online banking, however there is no support if you need the branch Reviewed on: 12th January 2019

Great bank

Staff are always helpful in branch and the app is much better than any of the others I have used - including from internet only banks. Reviewed on: 12th January 2019

Great service and products.

Nationwide’s products are fantastic with 5% interest on the Flex Direct account for 12 months and a 5% regular saver as well. Kids savings offer 3.5% up to £5k with their Future Saver and I can’t fault their service. Occasionally things go wrong in life but the staff from the phone banking team always sort iut any issues. Great company to deal with. Reviewed on: 9th January 2019

Easy to deal with; highly recommended

I've never had a problem with Nationwide's services; they are easy to deal with and I'm happy to recommend them to anyone. Reviewed on: 17th November 2018

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