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Nationwide: FlexDirect reviews

4.24
Based on 247 reviews, last reviewed 21st Nov 2024
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
64%
See only 4 star reviews
21%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
9%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024
Simon C's avatar
Simon C

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024
Mark M's avatar
Mark M

About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

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Nationwide FlexDirect reviews (247)

Fraud

1
Worse bank ever, put my account under review since August unable to have access to my money customer service zero never ever again Reviewed on: 11th December 2019

Excellent service, friendly and local

5
I have been impressed with the high level of service received from this bank. They are attentive and supportive to customer requirements and have a great cyber information team with some great initiatives to prevent fraud such as, MFA. Reviewed on: 27th November 2019

Excellent interest rates

5
The interest rates are so high and the cash reward for referring friends is the icing on the cake! Reviewed on: 23rd November 2019

Crazy % on overdraft

3
So upsetting they have added 39.9% so basically a balance of £2,300 will cost £75 in fees! Promptly we are clearing it and leaving. They also wouldn't offer any loan seems they not risking capital and to be honest we think HSBC better as their investments in Asia and only bank that didn't request a bale out from the government. Reviewed on: 22nd November 2019

Fraud

1
Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund money. Your money is not safe with them. I have never encountered this before with any other bank or financial institution Reviewed on: 22nd November 2019

NATIONWIDE

4
STAFF ALWAYS HELPFUL COULD POSSIBLY BE OPEN ON SATURDAYS Reviewed on: 20th November 2019

Great interest rate

5
Highest interest rate I could find for £2500 - a really good place to put the money I'd accrued from a regular savings account at Nationwide Reviewed on: 6th November 2019

Banking at a distance with branch support.

5
Great service with good web-based and app banking. Apple Pay, paym support and U.K. - based call centres. The mutual structure also means there are no fat cats taking huge profits. Reviewed on: 5th November 2019

Awesome!

5
Really can not fault Nationwide at all. Amazing customer service in branch or over the phone, great interest rates and a decent banking app. I really couldn't recommend them more! Reviewed on: 5th November 2019

great service

5
I switched over to Nationwide from TSB and the difference in the amount of good products they provide is so much better. The app is brilliant and really easy to use, I would highly recommend them for your current account. Reviewed on: 5th June 2019

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