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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

easy

perfectly adequate, online banking capability not as good as rivals Reviewed on: 12th January 2022

Decent service but not always best rated

Decent service but not always best rated Reviewed on: 15th February 2024

Great products with competitive rates

Great products with competitive rates Reviewed on: 15th February 2024

Longstanding customer

Friendly, helpful and efficient. Also have a local branch which is committed to stay open. Reviewed on: 15th January 2024

Good current account and easy to use

Good current account and easy to use but linked savings accounts are not that competitive apart from the regular saver. Reviewed on: 8th January 2024

Good advice

Whenever I’ve spoken with someone at the branch I always found them polite and helpful Reviewed on: 11th October 2023

UNFAIR Fairer Share

I didn't qualify for the fairer share payment, despite having put over £600,000 through my FlexDirect account (which is always in credit) in the last ten years and also having a Nationwide credit card account. I wrote (yes, a real letter) to Nationwide to complain and got a standard response which pretended that I had asked for clarification of whether I qualified or not. It said I was unqualified because I did not have a £100 (i.e. <0.02% of what I had put through my account) in a savings account in March 2023. The response did NOT acknowledge that my letter was a COMPLAINT and did NOT respond to my request that I should receive the payment. A VERY POOR RESPONSE TO A COMPLAINT ABOUT VERY POOR TREATMENT. Reviewed on: 1st July 2023

Poor experience and treatment

When did Nationwide stop caring about its customers? Their response to those unhappy with the Fairer Share Payment has been astonishing. They have persistently ignored and disregarded people who were unhappy about the way it was distributed and treated complaints as feedback so they did not have to respond. They have not shown a shred of contrition and actively encouraged me to take the complaint to the Financial Ombudsman. It was made blatantly obvious to me that my business was not wanted anymore so I switched my account to Metro Bank. The only time Nationwide have said sorry was that they were sorry to lose me as a customer in a generic letter about switching my account. I have had numerous savings accounts, ISAs and even the credit card over the last 19 years in addition to a current account. I have no loyalty to them anymore. Reviewed on: 21st June 2023

Could do better

I have been a loyal customer for many years and will keep my account but also have other more competitive accounts. Nationwide have been making unnecessary changes in my opinion and wasting members’ money on marketing prizedraws etc. It would be fairer to divide profits amongst members or raise interest on savings. Recent payments of £100 excluded some members. The closing of online messaging that’s not chat was a mistake. Sometimes people prefer to send a message and wait for a reply rather than hanging about in a chat. Reviewed on: 20th June 2023

Ridiculous experience with "fairer share" payment

Copy and paste reply to complaints compounds their general poor service anyway. With only c.20% of people qualify despite us being valid members - so not possibly fair - will avoid them from now on. Reviewed on: 17th June 2023

Excellent joint account for my wife and I

My wife and I have used this as our joint account for a number of years and are very happy with it Reviewed on: 5th June 2023

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