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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.91

Based on 297 reviews, last reviewed 24th Dec 2024

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Very happy with it

Very helpful n easy to understand n use Reviewed on: 19th February 2021

Best bank account with insurance benefits

This is the most useful bank account I have since it comes with mobile insurance, travel insurance and breakdown for £13 per month which is a bargain. I would recommend Nationwide to my family and friends with any hesitation. Reviewed on: 18th February 2021

Hassle free banking

For a reasonable monthly charge you get a competent banking service and useful benefits - travel insurance, vehicle breakdown and mobile insurance. Reviewed on: 17th February 2021

trystworty

excellent friendly service,top service Reviewed on: 16th February 2021

Great service and value you can trust

The package represents exceptional value but the main selling point is you can trust Nationwide. Reviewed on: 8th February 2021

Threatened to close account if I complained to the Financial Ombudsman

I made a complaint to the financial ombudsman regarding charges on my account. Nationwide customer service called me and told me they were giving notice to close my account because I had complained. They said I could keep a bank account if I didn’t complain about an wrong doings they did and would monitor my account for any complaints in the future. If I made another complaint about something they did wrong my bank account would be closed. Can’t believe a UK bank can operate by threatening its customers. Reviewed on: 27th January 2021

Utterly useless don't use them

Utterly useless don't use them, complained about staff in local branch and was told I was abusive & voilant towards them. All I asked for was replacement card as it gets refused everywhere as won't swipe or use in machine. They said at counter can't do anything you have to phone call center,. Reviewed on: 19th January 2021

Flex plus Travel Insurance

Submitted a claim in April 2020 and it is now January 2021 and they are still undecided over accepting that I was covered when my holiday had to be cancelled when the Danish government banned all foreign nationals from entering Denmark due to the Corona pandemic. I get conflicting views as to wether my claim is valid and have had to keep chasing them for a firm decision before I involve the ombudsman . UK insurance who underwrite these policies are a disgrace and Nationwide should stop using them . Reviewed on: 14th January 2021

Travel Insurance

10 years ago we were delayed returning from holiday after flights were cancelled due to an ash cloud caused by a volcanic eruption. We claimed for delayed departure & Nationwide duly paid out. In March our flights from Spain were cancelled due to Covid 19. We eventually returned 4 months later, when flights resumed. Last week Nationwide finally declined to pay out for the delay because we hadn't checked in before the flight was cancelled. Apparently the wording of the policy has been changed. Handy for them given that free check in on Ryanair flights begins only 48 hours before departure. Reviewed on: 7th October 2020

Small print catches out Nationwide Insurance

Could not cancel Villa less than 28 days before departure date ( even though Foreign Office advising against travel well before) or would not have covered deposit. Had to cancel more than 30 days before to avoid paying non refundable balance with Interchalet. Result - Credit card charged with balance two days before I could cancel and claim. Makes a change for small print to cost Insurance companies over 400% extra. On another note they made everybody claim their own share of villa costs even though we all had flexplus accounts. They will not even save the extra excesses as everyone was claiming their own flight costs from them anyway. Just a lot of extra admin. Could not even take up Ryanair's offer of free transfer of flights till December as small print would have annulled insurance. Claim now and rebook and pay Ryanair if we are lucky in December. Reviewed on: 6th October 2020

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