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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.01

Based on 321 reviews, last reviewed 13th Jun 2025

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (321)

The best Building Society

I have banked with Nationwide for many years and use a range of thier services. I would recommend them to anyone and I am very happy with the service I have received. Reviewed on: 13th June 2022

Brilliant!!

I have used my flex plus insurance twice for breakdowns and once for a holiday insurance claim for my partner. Smooth process every time, couldn’t be happier with this the service/customer care. Thanks nationwide! :) Reviewed on: 7th June 2022

Outstanding breakdown cover

I used Nationwide's breakdown service today. The advisor on the phone picked up within a few minutes. He was helpful and explained the whole process. Within 15 mins AA arrived. He was so friendly, so polite and knowledgeable. I cannot recommend the service enough. He sorted out my car and I was on the road within half an hour. He explained what he was doing and talked me through the whole repair process. Exceptional customer service and care. Highly recommend the Nationwide breakdown cover. Reviewed on: 3rd June 2022

Breakdown recovery

Broke down at 20.40 in urban area but not close to any facilities. Edgertons Breakdown arrived at 23.00. On arrival man arrived and said "oh I know what's wrong with this, it's the battery" which he thought was in the boot, but it wasn't, it's under the bonnet. Then he said it was the alternator, then he changed his mind, it was the DPF and said "it's ridiculous " 'I can't fix this, will call you a recovery" However, he DIDN'T call a recovery vehicle but registered the job as completed and left us at 23.45 waiting. Phoned helpline again, operative told us he had signed the job off as completed. She called emergency truck and we got home at 02.15 (basically waited six hours to get home, ten miles away).I do wonder if this company get paid more for arriving after 2300 hours and a bonus for saying they have fixed the problem!!! My Mum has the same cover, she is 78 years old, I dread to think of her being subjected to this (lack of) service!!!!!! Reviewed on: 25th May 2022

Rubbish travel insurance

Have been flex plus customers for many many years. Twice have tried to claim on travel insurance and both times have been rejected, even after being told initially that we would be covered. We will now close our account, waste of £13 per month. Reviewed on: 28th April 2022

Poor service, in fact no service

Been trying since 4.3.22 to sort a refund pushed from pillar to post, promised call backs, today 22.3.22 and still on the phone being messed around. Reviewed on: 22nd March 2022

ignored my problem when I was abroad

I had an accident when I was abroad, they didn’t support me despite I provided evidence, they offered non financial support, don’t rely on Nationwide insurance Reviewed on: 18th March 2022

Perfect

Everything you want and need in a bank. Great products, great service, great app. Nothing to improve! Reviewed on: 11th March 2022

Excellent, easy service

They consistently provide excellent service with easy to access customer care Reviewed on: 11th March 2022

Useless company

I lost my phones and i tried to use my insurance, in the beginning they told me its gonna take 4 days and i was happy but after i send them the documents they told me there is no time limit for responding to your claim for lost!!!! So thats mean it may take month or more they replay back!?!?!?! Im looking to buy new phone.... Reviewed on: 3rd March 2022

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