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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.43 (359 reviews)

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4.43

Based on 359 reviews, last reviewed 12th May 2026

90% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

10%

20%

Latest highest rating:

5

A great product with quality service. A great product with quality service. Automatic rewards with the Fairer Share scheme is great. App is easy to use but sometimes lacks certain features... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (359)

Great Package Account

Really good additional coverage provided by this account. Reviewed on: 5th March 2023

Good way to save plus more!

Insurance while saving is top notch. For a few pounds, you'll get more due to the insurance you'll have. :) Reviewed on: 3rd March 2023

Great bank

Great people working at their branches and the service you get at a flexiplus level is value for money Reviewed on: 3rd March 2023

Great products backed by the best service

I’ve banked with Nationwide for over 25 years the products are competitive whether they be current accounts, mortgages, loan or savings and the service is compelling. Reviewed on: 28th February 2023

Great value for money

Although it is a paid account the benefits such as Travel Insurance, Mobile phone insurance, and breakdown cover means that it is great value for money. I have had to use the mobile insurance a couple of times and had no issues what so ever Reviewed on: 22nd February 2023

Breakdown Cover from the AA is broken

Have been a nationwide customer for 20 years and benefited from mobile insurance and from breakdown cover. The breakdown recovery has now been taken over by the AA and service has dropped from 5 stars to 1 star. We have broken down twice in 6 months. The first time we waited 8 hours for recovery and the second time it was 5 hours. No proper updates and ithe AA do not have the vehicles or the staff to handle this contract. Reviewed on: 17th February 2023

Good benefits

I like the benefits my Flexiplus account brings which are significantly cheaper this way than buying separately. Reviewed on: 16th February 2023

Nationwide need to change their mobile phone insurance provider. ASSURANT are CROOKS

We have a flex plus account primarily for the mobile phone insurance - however now shall be changing due to a horrible experience with Assurant / Lifestyle Services Group These people are absolute crooks, who will take no responsibility, and have a complaints procedure which essentially boils down to - 'because that's what we have decided' - with no satisfactory reason why they can't do something - they just won't. I sent my device off to be repaired, and am satisfied they repaired the device before they sent it back, however upon receiving the device it was damaged. When an item is damaged in the post the sender has to make the claim - they are refusing to claim for the damage with DPD because they have a 'partnership'. The sent the item back in less protective packaging that I sent it to them, which wasn't up to the standards advised on DPDs own website. They are refusing to take any responsibility for the damaged device, and as I cannot claim with DPD I have no recourse. I put in my complaint stating that I received the device back damaged - and yet the wording in my complaint assessment states 'the device was returned to the customer and then BECAME damaged' - which is not the same thing at all. They have refused to alter the wording or reassess the complaint despite advising me to contact them if I felt the information was incorrect - which I did. They continue to maintain the packaging is adequate - despite their own courier saying differently and are offering me no reassurance if I put in a new claim that they will protect my device any better when returning it to me. It is clear that they care very little for their customers - I was told 'damage can't have occurred during transit', which a completely unsubstantiated claim - and obvious incorrect, as I have experienced the opposite. If you can take your business else where please do, even if its just for me stuck here with my broken phone trying to fight their wall of corporate insolence. A company so greedy it would rather defend its (notoriously rubbish) courier - than help its customer. Reviewed on: 14th February 2023

Value for money and good communication

Account is good value for the benefits you receive. Reviewed on: 8th February 2023

Fabulous Account at a Small Cost

The Flex plus account offers super insurances at a very low monthly cost. I don't need to worry about travel insurance, phone insurance or car breakdown. The App is brilliant and so secure, and because you can call straight from the App, so is telephone banking. I've always received great customer service and on tge occasion when my Caribbean Cruise triggered multiple fraud blocks, the Nationwide said they were sorry, paid me a small amount of compensation, which I was not expecting at all, and it so far hasn't happened again! I know I could get a cheaper package deal, but the security the App offers me is worth the extra few £. And to top it all, the Nationwide invests ethically which I am delighted about. I'm looking forward to moving my mortgage here in 2024 too away from the oil and gas investing bank that I am currently wedded to. Well done The Nationwide. Reviewed on: 8th February 2023

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