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j hodkinson

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Review of the Nationwide, FlexPlus:

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Appalling service

Have been a customer for over 30 years but their terrible service today was completely unacceptable. I attempted to make a transfer online to my 'linked' bank account only to find they have removed my linked account without advising me as i had not used the account for a few months. I asked them to reinstate my linked account so i could make my transfer and they refused telling me to go to a branch which would be a 2 hour round trip for me as i did not have a card reader. Card Readers were discontinued by other major banks years ago ! I was utterly astonished that they simply refused saying they would not and could not make the transfer for me of reinstate my linked account that THEY HAD REMOVED WITHOUT ADVISING ME !! I do not recommend this backward organisation who do not want to assist their customers Reviewed on: 17th June 2022

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