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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.89

Based on 297 reviews, last reviewed 24th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Fantastic package

The travel and mobile phone and breakdown insurance that comes with the Flex Plus account is brilliant. Reviewed on: 13th July 2020

Best Bank

BEST CUSTOMER SERVICE. Any time I've ever reached out to Nationwide on twitter, they've responded straight away with a resolution to my problem or query. Their flex plus account is brilliant and considering you only pay a small fee each month, the benefits like phone & travel insurance alone are worth it :) Reviewed on: 10th July 2020

Terrible

The handling of my flex plus travel insurance claim that I pay for every month has been disgraceful Reviewed on: 1st July 2020

Flex Plus Holiday Insurance Travel Insurance

Do not rely on Nationwide Travel Insurance. If you do it will have you in tears. I have been waiting THREE months so far for my claim. It will give you worry and stress you do not need. They do not get back to you when they say, They do not answer the phone. It is run by Direct Line UK Insurance. Do not get caught out with Nationwide. You need reliable Insurance you can trust.. Reviewed on: 19th June 2020

Carefully read Terms/ Conditions

I assumed that Travel Insurance covers your travel as its title suggests. Unfortunately I recently had to make a claim after being hospitalized ex U.K. just a couple of days before my return flight, this part of the flight to return home cannot be a part of your claim I quote the reply I received “Page 17 of the Policy Booklet under Indirect Losses explains, we won’t cover any cost you would normally have to make during your trip. So when you pay for the holiday your flight home is not classed as an additional cost or a financial loss. Still makes no sense to me but just wanted everyone to be aware of this. Reviewed on: 27th May 2020

useless and more work than justified

When trying to make a claim you have to jump through multiple hoops and fill lout a lot of paper work. After 2 hrs of being on hold to even begin a claim and 5 weeks for the claim to be reviewed they cut the cost of the claim down to 1/3, then took £50 excess. this left a pitiful amount and with the work put into getting the claim it would of been easier and more lucrative to cancel the policy. Reviewed on: 8th May 2020

Travel Insurance only useful until you make a claim!

I'm in total agreement with some recent reviewers here. My wife's diagnosis of Myeloma after we had booked a holiday meant we had to cancel the holiday and claim. It first took a ridiculous amount of time to convince the company (UK Insurance) that we were 'eligible'. Then, having submitted all the relevant documents in a very clumsy uploading system we heard nothing for two months. I was then forced to call them during the Covid 19 crisis and waited over an hour before the phone was picked up, to be told that they were missing a document for the claim. The travel company had sent a cancellation invoice (which we had uploaded with our claim) indicating quite clearly the amount of deposit we had paid, but I was obliged to call them again, and after 4 exchanges of emails Nationwide finally submitted our claim. We've now switched accounts to Flexdirect, because Flexplus is all but worthless on its current abysmal rate of interest. The generous interest when we first opened the account paid for about half the monthly charge. Not now. Reviewed on: 29th April 2020

5 STAR RATED TRAVEL INSURANCE UNTIL YOU TRY TO MAKE A CLAIM.

I BOOKED A HOLIDAY BACK IN MAY 2019 FOR TRAVEL IN MAY 2020.THIS HAS NOW BEEN CANCELLED DUE TO CORONAVIRUS.LIKE MOST PEOPLE IN MY SITUATION I HOPED TO RECEIVE A CASH REFUND.MY TRAVEL COMPANY HAS ONLY OFFERED REBOOKING OR A VOUCHER,NO CASH REFUNDS,ADVISING ME TO GO THROUGH MY TRAVEL INSURANCE FOR A CASH REFUND.I CONTACTED NATIONWIDE ASKING FOR A REFUND,AND ALTHOUGH MEETING ALL THE CRITERIA IN THEIR POLICY BOOKLET,THEY SAID I WAS NOT COVERED BECAUSE THE TRAVEL COMPANY HAD OFFERED AN ALTERNATIVE.LIKE SO MANY I WANT MY MONEY BACK.THESE VOUCHERS COULD END UP BEING WORTHLESS.MANY TRAVEL COMPANIES COULD END UP GOING OUT OF BUSINESS.I POINTED OUT THESE CONCERNS TO NATIONWIDE, ONLY TO BE REPEATEDLY TOLD IT WAS NOTHING TO DO WITH THEM.TO SUM UP THE NATIONWIDE WORLDWIDE TRAVEL INSURANCE THAT COMES WITH THE FLEXPLUS ACCOUNT,IS SUPPOSED TO BE 5 STAR RATED,BUT IS NO BETTER THAN THE MOST POORLY RATED TRAVEL INSURANCE.THEIR POLICY BOOKLET IS NOT WORTH THE PAPER IT IS WRITTEN ON,AND WHEN YOU DO NEED TO MAKE A CLAIM,THEY WILL DO EVERYTHING IN THEIR POWER TO AVOID PAYING YOU. Reviewed on: 29th April 2020

Brilliant Account for the fee

The benefits you get with this account are amazing for only £13 a month. The worldwide travel, mobile phone and breakdown cover are great value. Reviewed on: 28th April 2020

Current account

Does what it says on the tin. Keep money secure and pays bills. Reviewed on: 27th April 2020

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