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Martin Goodwin

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Review of the Nationwide, FlexPlus:

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Travel Insurance only useful until you make a claim!

I'm in total agreement with some recent reviewers here. My wife's diagnosis of Myeloma after we had booked a holiday meant we had to cancel the holiday and claim. It first took a ridiculous amount of time to convince the company (UK Insurance) that we were 'eligible'. Then, having submitted all the relevant documents in a very clumsy uploading system we heard nothing for two months. I was then forced to call them during the Covid 19 crisis and waited over an hour before the phone was picked up, to be told that they were missing a document for the claim. The travel company had sent a cancellation invoice (which we had uploaded with our claim) indicating quite clearly the amount of deposit we had paid, but I was obliged to call them again, and after 4 exchanges of emails Nationwide finally submitted our claim. We've now switched accounts to Flexdirect, because Flexplus is all but worthless on its current abysmal rate of interest. The generous interest when we first opened the account paid for about half the monthly charge. Not now. Reviewed on: 29th April 2020

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