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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.93 (298 reviews)

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3.87

Based on 298 reviews, last reviewed 26th Feb 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

22%

Latest highest rating:

5

A very good bank Always helpful, polite quick to answer if you call them and always helpful in branch. Been with them a long time and never had any problems even when... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (298)

Review of the Nationwide, FlexPlus:

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Overcharging for "upgrades" to travel insurance, and new policy wording.

Nationwide charged over £100 for pre-existing conditions that cost around £20 with another company. If you're planning to stay with Flexplus after 21st September 2017, read the new wording carefully. There are loads of changes in the booklet that aren't highlighted in the covering letter. Reviewed on: 21st July 2017

Travel Insurance and Breakdown Cover included

FlexPlus from Nationwide offers the above insurances for only £13 per month which is super value from a creditable and reliable company. Reviewed on: 19th July 2017

All- inclusive insurance

wide range insurance and great banking for £10 a month- bargain! Reviewed on: 4th July 2017

Great bank, best yet

Really easy to deal with, over the phone or, as I prefer, face to face Reviewed on: 22nd June 2017

Overcharging for Travel Insurance DeclarTions

Have Two travel insurances currently running Nationwide wanted £86 for a declared condition other insurance company wanted £0 . Makes £10 a month seem not so attractivr Reviewed on: 12th June 2017

Flex Plus from Nationwide

This is a super card to have as you get car breakdown cover and travel insurance cover for just £10 a month. There are plenty of local premises and friendly staff too. Reviewed on: 8th June 2017

Wonderful customer service

On last day of my holiday in Turkey I made a debit card cash transaction in an ATM. On my return home I discovered that a double payment was debited from my account. Customer services were great giving me reassurance, liaising with Turkish Bank and eventually crediting my account with disputed amount. Reviewed on: 9th February 2017

£10 a month but works out £5 if you have enough in your account!

We are pleased with our account - apart from the insurances and breakdown cover that are included in our £10 subscription (works out about £5 / month if you have money in the account - bargain), we pay only 50p / day to go into our overdraft with no other costs which is great for us as we only occasionally need to do this. So far we've had no problems with this account and would recommend it to friends. Reviewed on: 3rd February 2017

Lies about 2 days replacement mobile phone cover

They say if your mobile phone is stolen they give you a replacement in 2 days. This is a lie, first you have to let them know, then they have to POST you a form not email, then you have to send the completed form & receipt of purchase, then after 2 days they will let you know if you are successful on the phone number that you have stolen, so make sure you give them an ulternative number, also chase up your form if it doesn't come in FIRST CLASS, as they say, because I didn't get it in 2 days & when I called them they said sorry there was a problem with our system . I asked if I hadn't called no one would have checked? They just apologised. I expect a response in a month , not a replacement in 2 days. Reviewed on: 27th January 2017

£10 a month well spent

Our cam belt snapped 100 miles from home at 10pm on a Saturday. Myself, my wife and our three boys sitting on the hard shoulder of the M4 wondering what to do. We suddenly remembered about our new nationwide account which we'd opened only 6 weeks earlier. I had no idea what to expect so gave them a call to see if they could help us. I have to say that the service we got, for the money we pay was exceptional. I explained the situation and the first question they asked was if we had children with us. Once I told them I had a 7yo, 1yo and a 4 month old they were very understanding. They arranged a tow truck to take us off the motorway to somewhere safe which arrived within 30 minutes and took us to a local service station to ensure we had toilets etc, then arranged another vehicle to take us all home including the car. We had to wait 2 hours for this bit but the guy did come from south Wales... At each interval Nationwide called us to make sure we were all OK and to give us an update on the situation. The guys on the phone were very calming and professional and seemed to have a genuine interest in our well-being. All in all it took us 6 hours to get home but the added bonus is that nationwide also cover the cost of moving my car from home to a local garage (within 10 miles) and we also get a courtesy car for 2 days while the work is being carried out. I don't even get this level of service from the AA or my car insurance provider. For the sake of £120 a year, this is a real bargain and worth reiterating that ALL the recovery costs are covered. Add in the phone insurance, travel insurance, home appliance repairs, you'd be crazy to bank with anyone else Reviewed on: 3rd December 2016

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