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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (322 reviews)

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3.99

Based on 322 reviews, last reviewed 7th Sep 2025

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (322)

How every 'bank' should be

I can't rate Nationwide highly enough. Their products are extremely good value for money; their staff friendly helpful & respectful, and of course their ethos means you know that they are doing right by you, instead of lining the pockets of shareholders and fat cat CEOs. The FlexPlus account is excellent value - the breakdown cover, travel insurance and mobile phone insurance have all been used by me and there has never been a single issue. Their online banking service is very user-friendly and has a good interface too. I have my mortgage, loan, Child ISA, credit card and joint current account with them and would highly recommend all of them. Excellent stuff, if only more companies were like them... Reviewed on: 5th July 2018

Still waiting after 2 months

I put in a claim for travel insurance since 23rd April, 2018 and provided all the documents they required. I was contacted to send proof of my watches which I did on the same day. A week after that, I was asked to send estimate to replace the watches. I have not received any correspondence from anyone since I put in the claim. I feel very disappointed with the service Flexplus travel has provided. I call every week and still have not got any update on my claim and recently had to file in a complaint. Reviewed on: 26th June 2018

Quick pay out for stolen phone

Been with nationwide years now first time I had to use any of the insurance due to a stolen phone. Was worried as the phone original order did not have IMEI number on which is a requirement. I wrote in claim this fact and gave a snapshot of my find my phone app with the IMEI number. Very happy that they sent me a new phone very quick Reviewed on: 23rd June 2018

Great service

I have only had to use the breakdown cover (multiple times) they have been very quick and friendly. A great service and at such a low cost! I recommend this to everyone. Reviewed on: 24th May 2018

FANTASTIC VALUE

I have had my Nationwide Flexplus Account (paying originally £10/month) now £13/month for 3 years now. In the 2 experiences I've had to claim on their "Travel" insurance and their "Mobile phone" insurance, I have nothing but praise for them. It was unfortunate that I was unable to travel to Las Vegas 2 years ago (advised by the hospital) and Nationwide customer service operator was very helpful, understanding and apart from paying the usual excess, I was re-reimbursed for the whole amount. Recently (3 months ago) my daughter had her Iphone knocked out of her hand and the screen shattered - she was really upset and once again Nationwide customer service was very helpful and understanding and apart from a little paperwork to fill in and "excess" to pay, she was given a replacement with 2 weeks. I think the £13/month is definitely worth paying with all the other advantages of the package account - better interest rate on savings account, my husband is still covered with travel insurance but I pay extra now that I have a "condition", cash withdrawals abroad . I would definitely recommend Nationwide Flexplus Account. Reviewed on: 17th April 2018

Flex Plus account

This is the best product in banking I have ever come across. For £13 per month we get travel insurance, breakdown cover, mobile phone insurance and interest on our balance. It is amazing. Reviewed on: 10th April 2018

Amazing benefits good cost

Mobile phone cover, travel insurance, interest on balances put 2500, fee free overdraft and access to flexclusive savings (better interest rates). The customer services is amazing the benefits of the account for just £13 a month are great I had to upgrade travel insurance due to pre existing condition but was only £30 for the year so really good value for money and free cash withdrawals abroad! Reviewed on: 6th April 2018

Excellent value - and so far it delivers

It's hard to argue with the value of the FlexPlus account - £13 a month for worldwide travel cover AND mobile phone insurance AND breakdown/recovery makes it a no-brainer for me as I'd be buying all those anyway. I was a bit concerned whether the breakdown cover would match up to my previous provider but I had to use it over the Easter weekend and it was excellent service. Quick, efficient, friendly. Brilliant. Reviewed on: 3rd April 2018

Flex Plus does it all

Nationwide is has branches everywhere, has long opening hours and friendly, helpful staff. The Flexplus account is brilliant because it is easy to use and you can opt for travel insurance and car rescue services too. Reviewed on: 9th February 2018

Great value, Fantastic rewards

I have been with Nationwide for as long as I can remember. Recently signed up for the Flex Plus account. You have to pay a monthly fee, but in return you get great value insurance included! Reviewed on: 5th February 2018

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