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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Review Nationwide: FlexPlus now

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Nationwide FlexPlus reviews (321)

This is simply the best current account.

I have the Flexplus and it is amazing. It gives me interest, 5% interest savings account on top and insures holidays, phone and break down cover for what works out to be £7 a month (£13 cost pcm- £6.28 pcm interest). It got me a competitive instant access Isa. Oh, and I got £100 for a friend and £100 for me when I signed up. Beat that anybody! Reviewed on: 7th November 2018

This is a great packaged bank account with a fantastic provider

I've never had any problem's with Nationwide, and their products are always great value. The FlexPlus account comes with everything I need (and use!) and does exactly what it says on the tin (or website). Reviewed on: 7th November 2018

Great customer service

Very friendly bank, customer service in Kirkwall, Orkney is fantastic. Reviewed on: 6th November 2018

Great advice

Switched to nationwide for my current account, very helpful staff who guided me towards the correct account Reviewed on: 5th November 2018

Fantastic account

You pay a monthly fee for this account but all the benefits you receive are worth so much more. Brilliant account. Reviewed on: 5th November 2018

Complete waste of premium

My wife and I ( 78yrs and 75yrs ) went on a coach holiday to Killarney in Ireland . My wife had the great misfortune to suffer a fall on a lunch stop on our way to our hotel in .killarney . She was examined at Killarney Hospital and referred to Tralee . It was a bad break that required surgery and a three day stay in hospital. Despite having receipts for 1 doctors initial referral 50 euros. 2 taxi fares , all transport was at our cost 300 euros . 3 Necessary drugs 30 euros . and various incidentals . Nationwide were were completely unhelpful, and in short we will not receive a penny . It took less than 5 minutes on the phone to take our annual premium , and possibly over three phone calls approx 45 minutes of placing obstacles at every point possible. Even to the point of saying that we must provide them with a ferry ticket which none of us had . It was done in a party of 48 people . I am tempted to use some Very colourful language , but I will close by saying that at least Dick Turpin wore a mask . These b******s don’t . . Reviewed on: 19th October 2018

Fab

The customer service dealing with issues, suspected fraud is brilliant. Had 4 breakdowns( one in France) - saved in less then an hour fuss and paper free. Lost phone- replaced in 2 days. Couldn't be more happier with their service. Well worth paying the small fee knowing they got your back and won't question you like criminal every time you call them x Reviewed on: 17th October 2018

I have have used the products and it works

have had the account for years and have used the breakdown cover, the travel insurance and the mobile phone cover. The test is that when needed the product provided the insurance cover and I was treated fairly. The standard of cover offered is very good. The service is prompt and easy to access. Great product especially for families. Reviewed on: 20th September 2018

Breakdown Cover with Nationwide

Broke down very busy area spoke to a lovely lady who took all information made us feel at ease and kept in touch. Breakdown assistance within 35 mins very helpful mechanic bought vechical back home on transporter. Thank you to all great staff, amazing service. Reviewed on: 16th July 2018

How every 'bank' should be

I can't rate Nationwide highly enough. Their products are extremely good value for money; their staff friendly helpful & respectful, and of course their ethos means you know that they are doing right by you, instead of lining the pockets of shareholders and fat cat CEOs. The FlexPlus account is excellent value - the breakdown cover, travel insurance and mobile phone insurance have all been used by me and there has never been a single issue. Their online banking service is very user-friendly and has a good interface too. I have my mortgage, loan, Child ISA, credit card and joint current account with them and would highly recommend all of them. Excellent stuff, if only more companies were like them... Reviewed on: 5th July 2018

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