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Ladan French

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Review of the Nationwide, FlexPlus:

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Lies about 2 days replacement mobile phone cover

They say if your mobile phone is stolen they give you a replacement in 2 days. This is a lie, first you have to let them know, then they have to POST you a form not email, then you have to send the completed form & receipt of purchase, then after 2 days they will let you know if you are successful on the phone number that you have stolen, so make sure you give them an ulternative number, also chase up your form if it doesn't come in FIRST CLASS, as they say, because I didn't get it in 2 days & when I called them they said sorry there was a problem with our system . I asked if I hadn't called no one would have checked? They just apologised. I expect a response in a month , not a replacement in 2 days. Reviewed on: 27th January 2017

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