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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2077 reviews)

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4.50

Based on 2,077 reviews, last reviewed 27th Feb 2025

1200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

The NatWest bank App is limited but I think it serve... The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicat... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2077)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Great banking app

I have been with Natwest 3 yeqrs now.I have no problems with the app.I like being able 2 freeze my debit card n then unfreeze it.If I have had any problems where I needed 2 speak 2 an advisor the waiting time was quick n the advisor was really patient with me n helped resolve my issue.very happy with Natwest.Thank u:-)) Reviewed on: 11th April 2023

Trusted for years

Always banked with Natwest since my first account. Does whats needed. Never any issues. Easy to use online/mobile app Reviewed on: 11th April 2023

Customer comes first

After 35 years with Nat West I would never change as they are first rate at customer service which is all a family wants from a bank Reviewed on: 11th April 2023

Shabbadee Shabbadoo

Excellent bank. Great app. Real convenience. Reviewed on: 10th April 2023

Excellent app

I am so impressed with the app, I use it almost exclusively only occasionally logging on via the laptop. It’s simple and user friendly. Can’t recommend it enough. Reviewed on: 10th April 2023

Easy to navigate

Its user friendly even to someone who is not techno gifted. I like the fact that you can do a screenshot. Reviewed on: 10th April 2023

Dad passed away a year ago

I was lost at losing my dad walked into NatWest Wolverhampton ask for help a fantastic lady from behind the counter sorted what I needed to do at the bank and gave me advice about my dad not leaving a will and probate told me to get in touch with Rees page solicitors I don’t have the words to describe how much she has helped me and my family Reviewed on: 9th April 2023

Very Helpful

Banked with them for 35 years outstanding Reviewed on: 9th April 2023

Best bank

Easy app to use and very secure, always there are something new to look at keep up the good work.. Reviewed on: 9th April 2023

Completely Standard

I do have the most basic account. Their app works pretty well. Thumbs up overall Reviewed on: 8th April 2023

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