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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2075 reviews)

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4.50

Based on 2,075 reviews, last reviewed 26th Feb 2025

1000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

not the best or worst GREAT WHEN YOU HAVE MONEY NOT SO MUCH WHEN YOU HAVENT AND INTEREST/ EXCHANGE RATES ARE BAD Reviewed on: 26th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2075)

Need to work on knowledge skills and customer service over phone, and improve Internet banking errors

The bank has some good aspects like the convenience of the card reader, however I found every time I have had a problem there customer services and knowledge has been poor. Also the online banking is always having problems. If the Internet banking is not working or has a error you have to fax to make international payments, which I use as I am currently travelling Australia. I was told because of a error with their online banking which stopped me from making a international payment I had made before, I would have to Send a fax. I expalined I was travelling and was unable to do so. They showed no empathy and had no knowledge why the Internet wasn't working! Leaving me without access to my money. If you are going to bank with them have a back up account, because while travelling I have been unable to access my account online and had to ring many times for enquires costing me a lot of money on phone calls! Reviewed on: 8th January 2015

Branches closed at key times, staff apethetic.

Branch staff unhelpful and apathetic, very poor opening times; closing and 4pm weekdays and not opening weekends when other banks in the town are open is extremely unhelpful. Reviewed on: 23rd December 2014

I've never had any problems at all with this bank

I've never had any problems with this account, Natwest service has been great Reviewed on: 15th December 2014

Underwhelming

The app should offer basic functionality like setting up new payees (especially utility companies...)> Also - the 'pay a contact' feature doesn't support payM! Reviewed on: 14th October 2014

Generally good customer service but online banking facility could be improved

Natwest online features and ease for transferring money could be improved as could the phone app. Generally good customer service in-store and by phone. Reviewed on: 2nd October 2014

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