Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2057 reviews)

View other NatWest products

4.61

Based on 2,057 reviews, last reviewed 27th Dec 2024

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

They seem to have the time to listen to what you hav... They seem to have the time to listen to what you have to say...This in itself,is the most important coustomer relation Reviewed on: 5th December 2024

Latest lowest rating:

1

Loss of funds and appalling service First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't ... Read more Reviewed on: 27th December 2024

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2057)

Review of the NatWest, Basic Account:

Positive experience of NatWest banking

Have been a customer for nearly 25 years. Also have accounts with other banks (for the benefit of interest rates) but have kept my current account with NatWest as app functionality is fab and i’ve always had amazing customer service. Long may it continue! Reviewed on: 5th February 2023

Only used because I have to

Not great service offshore call centres always have trouble making myself understood. Just recently introduced a biometric validation system - drives me potty takes an age to get anything authorised. No branches near me so I can’t just pop in or take cheques for my business activity They use to be good something has gone wrong. I only bank with them now for my DDI transactions and everyday payments. I wouldn’t use them for anything else as it’s so difficult to talk to a human Reviewed on: 6th April 2023

Control over the account

As the app itself is improving is helping the costumers the aware of their own savings and how to increase knowledge in savings. Reviewed on: 5th April 2023

Mr sivaganesh jeyasinghe

I am very happy about the service Reviewed on: 5th April 2023

Long time customer

Been with bank over 30 years and like the service. Reviewed on: 5th April 2023

Natwest a good bank

First of all it's great to have a local bank (High Wycombe) that's opened ti 4.30pm unlike my other bank Barclays that shuts at 3. The staff are very knowledgeable about the services. I find it easy to use the services in the bank whenever I visit. The app is also straightforward and the security features are excellent Reviewed on: 5th April 2023

Very polite and helpful

Staff are always willing to help you sort out any problems you might have with your accounts Reviewed on: 5th April 2023

Good bank!

It's so easy to find my way through the app and it's a lot easier than most bank apps. The customer service is amazing & they are all very professional Reviewed on: 5th April 2023

Excellent service

Always receive excellent service Reviewed on: 5th April 2023

15 years with them

No issues whatsoever. Been with them since 2008 Reviewed on: 5th April 2023

Satisfactory

The in service at natwest is a great one for me and the customer care always attends to customers and diligently and solve any issues brought up Reviewed on: 5th April 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub