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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2102 reviews)

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4.51

Based on 2,102 reviews, last reviewed 4th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

1

Account Disappeared Left Without Access or Explanation My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no messa... Read more Reviewed on: 4th November 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2102)

excellent customer service

The people in my bank are amazing, they make you feel like they are there just for you, that you are thier only customer, i never feel rushed always feel secure and if there was an issue i am certain they would resolve it immediately, i love natwest and wouldnt change my bank at all Reviewed on: 12th February 2016

Does the job

I have a basic account for over 10 years and use it to do direct debits and pay in my wages. Does the job cant complain Reviewed on: 12th February 2016

Fine, nothing amazing

Easy online banking, friendly in branch, but language in e-mails not easy to understand and letters can be quite unfriendly. The account doesn't include helpful extra tools to help you manage your money. Reviewed on: 12th February 2016

Very helpful especially when you get the right person to speak to

all depending on the person you speak to, they can be really helpful when u are suffering financial difficulties. Reviewed on: 12th February 2016

Banking has never been so easy

I am with Nat west since 2009 and wish I would've chosen them straight away when i moved to the UK. Their telephone service is brilliant. Highest Security and very helpful and friendly. Reviewed on: 12th February 2016

Customer for nearly 50 years

I love my bank which I have been with for nearly 50 years, they treat me as a valued person, not a number, take time to sit and talk about problems I may have but saved my sanity when my husband died and came to my house to guide me through all the paperwork I had to do, personal as well as banking. 10 out of 10 for Nat West Reviewed on: 12th February 2016

Helped with bereavement

I love Nat West have been great helping me and my mom when she was becoming more and more ill helped us so i could do more for her and then was very good when she passed away they have a bereavement department that helped with everything from financial to funeral. Reviewed on: 12th February 2016

30 years experience

I've been with my bank for 30 years so I guess I must love them! natwest Reviewed on: 12th February 2016

Decent bank account with no frills just good customer service

The staff at NatWest are brilliant and I love that they do not insist on automated banking like Barclays do. The account doesn't offer any extra perks but nor does it give me a headache. Banked with them for years. Reviewed on: 5th February 2016

Customer Service Joys

Entering the NatWest bank where I live, I was immediately rushed to and asked if I could be helped. This would be pleasant if the young lady asking me had been enquiring about my banking needs rather than subtlety asking "was I lost?" In her defence my appearance was questionable; being a young girl with excessive facial piercings and raggy clothes. But after I had told her my intentions, she became uninterested and pointed in the general direction of what I needed. After a few more banking visits I learned the more senior members of staff are very welcoming and helpful, and they are what has made my money management so easy and my experience with NatWest an on going success. (forgetting the time that I was led into an overdraft at 15) Reviewed on: 5th February 2016

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