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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2094 reviews)

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4.49

Based on 2,094 reviews, last reviewed 12th Apr 2025

2200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

They do everything I need as a student They do everything I need as a student Reviewed on: 12th April 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2094)

Decent bank account with no frills just good customer service

The staff at NatWest are brilliant and I love that they do not insist on automated banking like Barclays do. The account doesn't offer any extra perks but nor does it give me a headache. Banked with them for years. Reviewed on: 5th February 2016

Customer Service Joys

Entering the NatWest bank where I live, I was immediately rushed to and asked if I could be helped. This would be pleasant if the young lady asking me had been enquiring about my banking needs rather than subtlety asking "was I lost?" In her defence my appearance was questionable; being a young girl with excessive facial piercings and raggy clothes. But after I had told her my intentions, she became uninterested and pointed in the general direction of what I needed. After a few more banking visits I learned the more senior members of staff are very welcoming and helpful, and they are what has made my money management so easy and my experience with NatWest an on going success. (forgetting the time that I was led into an overdraft at 15) Reviewed on: 5th February 2016

The mobile app makes on-the-go banking easy

The natwest mobile app has made day-to-day banking a lot simpler. It means I can check my account balance and direct debits at any time. When going out for a meal with friends one of us pays by card and the others simply transfer the money directly into their account - so there's no need to faff about with change. When I left my debit card round my boyfriend's house it was a life saver as I could get cash out of an ATM with my phone. It has therefore proved it's usefulness time and time again! Reviewed on: 4th February 2016

no problems..been with them for years

Always found staff to be more than helpful. They showed me how to use the automated paying in service, saved a lot of time. Reviewed on: 3rd February 2016

Natwest will always treat you fair, with overdrafts, fees and customer care

I have been with Natwest for many years and applaud their great customer service. Phone, online and branch banking, overdrafts fees and loans all top ranking. . Reviewed on: 26th January 2016

current account

Ive had a fantastic experience with natwest! Theyve always been very polite and helpful in store and very helpful over the phone! Can't recommend them enough! Reviewed on: 26th January 2016

friendly effecient

never a problem when you ask something Reviewed on: 26th January 2016

Easy - no complaints!

I've been with Natwest for over 10 years now and will continue to do so. Live Chat is always available whenever I need assistance and are very friendly too! Keep up the good work! Reviewed on: 22nd January 2016

Basic, no-frills account

Easy to use account, no frills but provides want you require Reviewed on: 21st January 2016

Straightforward

Have always found their staff helpful and efficient. Been with Natwest for nearly 30 years and have no intention of leaving. They have been helpful with a loan once before, and I've changed my name and address a couple of times with no probs (unlike some other banks, etc I'm with). Reviewed on: 19th January 2016

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