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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2130 reviews)

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4.51

Based on 2,130 reviews, last reviewed 8th Apr 2026

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service at Sutton Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity. Reviewed on: 8th April 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2130)

Friendly and efficient

Going into the branch is how banks used to be, the same staff and personal customer service. Reviewed on: 18th February 2016

Average

Having a basic bank account with natwest is sufficient. They are a helpful bank if you ring them up and they don't force you to engage with the telephone banking or the card reader things. The branches have been recently done up which makes them look nice. They replaced my battered card with a new one without qualms and did not force me to use the machines when I wanted to be dealt with by a person. Reviewed on: 18th February 2016

Customer service forget it

Several times we have felt very let down by Natwest customer service but the last time a short while ago has completely put us over the top my husband (who has MS) was trying to talk to customer service about a banking problem and he was struggling to remember his date of birth and our home phone number, so he asked the lady to hold on , he started to ask me to help him and from the other side of the room I could hear her shouting at him telling him he couldn't speak to me whilst he was on the phone to them. This completely got him into a right state, I took the phone from my husband and I told her to stop shouting she then informed me that she was terminating the call because I had told my husband his date of birth, I tried to explain he has MS which has left him with a very poor memory, but I assure you that this is true she told me that he shouldn't do phone banking if he couldn't answer simple questions. I was absolutely mortified and we are now in the process of changing banks Reviewed on: 17th February 2016

Friendly Staff

Always friendly staff each time you visit, Bank has been improved inside and is not modern and airy. Self serve also available if preferred. Account a little low on interest, but aren't they all!! Reviewed on: 17th February 2016

Good notification and easy banking

I have had a natwest bank account since going to uni and getting a rather generous interest free overdraft. I now have paid it off and have a current account with them. I like that I can access internet banking on my mobile with their app and on the pc. On the phone the advisers are always pleasant and helpful. I like that if I make a payment I recieve a text to confirm this, and I also get a text advising when I have gone overdrawn which is really helpful- as long as I put some money in before 3pm I dont get charged. I have also signed up for texts when my account goes under a certain amount so I know to be careful Reviewed on: 17th February 2016

Great in branch service

I went into branch 5 minutes before they closed on a Saturday afternoon to cash in over £100 of change. Everyone was incredibly helpful and pleasant - can't praise them enough :) Reviewed on: 16th February 2016

No1 Bank

Whenever i have needed advice or help, i know i can go into my local bank and somebody will be there with helpful advice and most of all understanding, ive never been turned away feeling, hopeless Reviewed on: 16th February 2016

Great customer service and super security.

I mostly use Natwest online banking and the extra security measures in place give me real peace of mind. Reviewed on: 16th February 2016

Great customer service

Always happy to help, easy use of atm never any quest at Watford branch Reviewed on: 16th February 2016

Simple banking without any fuss

As someone about to complete their IVA, I chose Natwest for a simple account and over the five years I've been with them, I've had constant access to my account, a pleasant communication both in the main branch in the town and the smaller branches in the village close to work. I've never had any problems, never encountered any issues and to this date, I recommend their services both on and offline. Reviewed on: 15th February 2016

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