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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

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4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

EASY ACCESS TO BANKING APP

Straight forward easy access from Banking App to well laid list of accounts and easy understanding of instructions, particularly as I am a pensioner with only a tablet.The local branch are also the same,I have taken my tablet if I have a problem ,again patience and time in showing me help to resolve the problem. Please if possible keep the local branch open.Also telephone help is just the same, again patience and understanding.Thank you all at the bank Reviewed on: 15th March 2023

Natwest banking app

Excellent customer service and easy to use app Reviewed on: 15th March 2023

Accessible and secure

Natwest have longer opening times to cater for people who work, online chat where you actually talk to real humans and make it really easy to talk to someone for advice on mortgages. I feel like they have your best interests in mind as a company which is rare Reviewed on: 15th March 2023

Effective and efficient

Always there to up date you if needed infro Reviewed on: 15th March 2023

My banking apps

Easy to use and accessable helping my daughter to learn about budgeting skills Reviewed on: 14th March 2023

Easy to use and understand.

The app is very simple to use, even for a technophobe like myself. Reviewed on: 14th March 2023

Great app. So simple

Makes my life so much easier with the NatWest app Reviewed on: 14th March 2023

Its a good bank

I got very good experience from them Reviewed on: 14th March 2023

Amazing Customer Services

Good organization and not only . Nat West staf is friendly and helpfuly. Reviewed on: 13th March 2023

Great company

Been with natwest for a long time now, and got many services with them, I always find there customer service to be great and always helpful. Reviewed on: 13th March 2023

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