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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

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4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Not to bad

Sometimes hard to contact but local and can visit if required to sort a prob,em out Reviewed on: 7th March 2023

Had my account since I was a child

That's a long time now! There have been ups and downs but the downs were mostly a long time ago! Reviewed on: 7th March 2023

Service with a smile

Whenever i have needed to ask for advice or anything, the response has always been prompt, helpful and with a smile so i did not feel an idiot for asking! Reviewed on: 7th March 2023

Good customer service

Fast problem solving approch. Easy to use the app Reviewed on: 7th March 2023

Easy, fast, perfect

I have been a natwest customer for a long time and the app is so easy and convenient. I use it all the time and have recommended to everyone. Reviewed on: 6th March 2023

Easy banking

Easy and professional Banking. Fast and secure app. Reviewed on: 6th March 2023

Good service

Nice staff help full and respect Reviewed on: 6th March 2023

Over all good experience

It’s great with any query services or even disputes Reviewed on: 6th March 2023

Quick response

App works very well, very quick loading as to other banking apps Also, if needed to re-log back in to app if got new phone or android device again much simpler to do than other banking apps One negative I have is app dosnt keep record of any transactions after a month have to log in to online banking whitch is a pain need at least 2 months of records and I would have given full marks But still beter than the other banking apps I have used Reviewed on: 5th March 2023

Best banking experience of all the countries I have lived in

The help and customer service I got when I went into a NatWest branch to get information and assistance on how to open a bank account was world class and 10 ⭐ quality. Reviewed on: 5th March 2023

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