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NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 3.31 (36 reviews)

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3.01

Based on 36 reviews, last reviewed 21st Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

11%

36%

Latest highest rating:

5

Lost earpiece Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken... Read more Reviewed on: 21st August 2025

Latest lowest rating:

1

"My Sky view has been leaking for duration - e. "My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received n... Read more Reviewed on: 23rd February 2025

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About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a Premier policy which provides an enhanced level of cover and personalised support.

Are you considering NatWest as your new home insurance provider? Read the reviews on Smart Money People to gain valuable insight into NatWest and its policies. Find out what level of cover policyholders have chosen and how comprehensive they’ve found it to be. Learn about NatWest’s customer service and claims process. Read about real experiences and opinions of the provider and its policies. Check out our NatWest home insurance reviews today.

Have you had a home insurance policy with NatWest? Share your honest experience with others on Smart Money People. Tell us which policy you chose and what level of cover you opted for. Did you take out any additional extras, if so, which ones and have they proved worthwhile? Would you renew your policy with NatWest? Would you recommend the provider to your family and friends? Leave a NatWest home insurance review today. Together, we can help people like you make better financial decisions.

NatWest Home Insurance reviews (36)

Review of the NatWest, Home Insurance:

Easy and simple

Nothig bad to say at all. Easy to set up and good coverage for a fair price Reviewed on: 15th September 2016

Do not cover cancelled flights

Zero stars, now or ever. The recent strike action that happened in the UK has not been covered by NatWest. At all. Increased costs for rebooking flights, incurred additional travel costs, and problems with car rental, are not covered. Absolutely look elsewhere, as one of the most likely risks of additional costs is not covered, at all. Reviewed on: 6th July 2022

Helpfully customer service

I am happy with NatWest all insurance. Thank you NatWest. Reviewed on: 5th August 2021

Good customer service

Home insurance was easy to purchase and offers good competitive rates. Would recommend to family or friends Reviewed on: 13th April 2021

Awful Natwest home insurance

Very bad service, 4 to 5 phone calls, endlesss conversations, divulged teams, not the most responsive to in an emergency and overall an utterly poor service. Natwest home insurance discredit their customers. After around 2 and a half hours of my personal time spent on opening the case they still require more information and for this it would take me roughly 1 and a half to 2 hours to get hold of. I’m completely exacerbated and refuse to coerce my own resource to concede this claim on the grounds that Natwest have a poor service for their customers and completely discredit you despite having ever had 0 claims and having your first. The claim amount was for £150 too, after i pay the £200 excess! So for me personally this isn’t worth pursuing any custom or grounds with Natwest Insurance to satisfy their divulged, chaotic and ABSURD process for their claims lifecycle. After my judgement today of the service I’ve had I’ve ceased my home insurance with immediate effect from Natwest. I do not recommend Natwest Home Insurance and will never trust Natwest with my home Insurance cover ever again. My situation could have been a lot worse and I’m sure if the same thing happened again they wouldn’t be there for me. Natwest also discredited my payment type for the charges incurred (ie cash). Since when could a working professional with a good career (IT manager) not have available disposable to hand? Completely dispicable, unquestionable and awful. Shame on Natwest Home Insurance. Making customers feel unworthy to their right to a salary/disposable income at their hands!! Reviewed on: 1st March 2021

NATWEST NO GOOD

I got burgaled 2019 rang NatWest insurance . Had over 4-5 people involved left messages to a girl called Emma in Glasgow never got back to me had a nervous break down social workers critical care team mental health only for Ian aitken to tell me he wasn’t interested in the emotional side only the claim was scared frightened at my lowest lots of family things goin on suicide critical car accident with my daughter family suffering cancer dad in hospital for over 5-6 week a lot so wasn’t thinking straight wrote on a receipt we’re I thought I had purchased items well my mum . Now only to be told by Ian aitken that he thinks Iv exaggerated the claim and he will be putting forward that I don’t get a penny . I have all items still in my house that we’re bro or damaged they stole my sons tools and Xmas presents so now I’m not getting anything and my son has no tv either please try other insurance companies they may all be the same it’s not the criminals you should fear it’s the insurance company I made a mistake and now there giving me nothing the worst part is they were fully aware I wasn’t myself confused scared under mental health and they said we’re not botherd . Think someone gets a bonus if they don’t pay you out I’m heartbroken and lower than what I was before so please think twice about NatWest insurance. My kids Cnt believe how bad Iv been treated no one has ever rang me to give support at the worst time of your life I’m scared all the time in my home put cameras up and upgraded all security and NatWest don’t care . No one rings you to support help or advice you they just see you’ve made a mistake and that’s it so please if you ever unsure make sure you ask questions I wish I had but no one helped me or cared I had zero support Reviewed on: 13th October 2020

Do not have NatWest insurance

They have a company called Sedgewick that work on there behalf and treat you like a criminal, never been treated so badly. Reviewed on: 21st November 2019

RIP off

Boiler stopped working they sent out a plumber, problem was leaking pipe and the pump stopped working, boiler is only 6 years old they condemned the boiler, please read on... The pipe was a small plastic pipe that leaked a drop or 2 a day, the pipe cost £30. The pump cost £120 plus fitting total cost £280 inc vat. Bottom line is they condemned a 6 year old boiler for a plastic pipe a bit like a mechanic coming out to your car finding your problem is a plastic pipe and saying your car needs a new engine. Phoned natwest they wouldn't send another plumber for a second opinion and said they won't pay for the repair, they will pay as I am suing them. Please stay well away from the natwest they are happy that there customers are being ripped off that's the gods honest truth. Shocking treatment from a supposedly reputable company. Reviewed on: 4th October 2019

Cowboys

We tried to claim for broken tablet like for like, they offered us £9 for another brand, complete scam. Will not be using Natwest infuture. Reviewed on: 12th April 2019

usual rubbish. One star is too much on both.

Only give 1 star because can't go negative. (shame that). 40+ years with natwest bank. Used their insurance services for many years. Never a claim until last 4 years. Been trying to claim for 4 years on 1 building problem. This insurance is blatant theft. arranging to leave Natwest ASAP. Reviewed on: 4th October 2018

Brilliantly fast, easy to understand and good value!

I lost a pair of diamond earrings and from the moment I reported the loss to the day the money was paid into my account was 10 days, no quibbles and perfect attention to my case. Was frankly surprised and really, really happy with the outcome. Reviewed on: 13th August 2018

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