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NatWest: Select Account reviews

Name: Select Account
Rating: 4.56 (711 reviews)

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4.56

Based on 711 reviews, last reviewed 9th Feb 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

5

Good experience Good experience and I recommend it to everyone Reviewed on: 9th February 2026

Latest lowest rating:

1

ihave been with the bank for over 30 years i had an... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and inc... Read more Reviewed on: 29th May 2025

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (711)

Generally good service

I like Natwest as a bank, however I do have one irk. If you are due to pay a direct debit on a Monday it will come out of your account on a saturday, however if youre due a credit on a Monday it wont go in on a Saturday. A few Saturdays I have been left with no money for the weekend, which with 4 kids is not good. Generally a good service though and they are always helpful when you call. Reviewed on: 19th February 2016

Above Average

With Live Chat and a customer forum, there is more convenient access to info and problem solving than with banks where you can only ring. That can take up half a day with callbacks, and often results in misleading advice from somone who will guess an answer. (That said, recent responses were so polite and poor, they had the whiff of 'outsourced to Bangalore' about them.) Branch staff are very helpful. Reviewed on: 19th February 2016

Better the devil you know!

I used to hate NatWest. Awful customer service and sky high charges. However, over the past few years they have changed and its a lot less hassle going in and seeing someone who is actually willing to help. Sometimes, it's better the devil you know with banks, so I've been with them nearly 30 years. Reviewed on: 16th February 2016

Good points and a few bad points!

The Good Points: I have NEVER had a problem with NatWest, internet banking's been smooth, queue in branch dealt with quickly. Bad Points: There is ONE branch in Edinburgh, being a capital city I would expect more and I need to travel into town if I need to use the branch where parking is hard, I think the fact as well that I have been a customer for over 5 years yet never been offered anything better than what I have, (the basic) despite never having an empty account or fines. Reviewed on: 16th February 2016

Packaged account not worth it

We did have a select silver account that was sold to us as the only way that we could get a fully functioning bank card. We did not get that and the benefits were of no use to us. Not impressed with their customer service at all. Reviewed on: 14th February 2016

Never let me down

I love my bank (natwest) they have never done anything to let me down! Reviewed on: 12th February 2016

Let off with charges

I love my bank Natwest, because even when I've accidentally gone overdrawn in the past, they let me off the charges. They're always nice, friendly people too Reviewed on: 12th February 2016

Friendly and helpful

I Love my Bank NatWest. They are local to us and the staff are always friendly and helpful Reviewed on: 12th February 2016

Reassuring regarding fraud

I love my bank Natwest. They've just stopped a transaction that they thought looked a bit dodgy. It wasn't but I feel reassured that they're watching my back, it's very comforting in these days of e fraud! Reviewed on: 12th February 2016

Natwest is the best

I love my bank! been with them from day one and I would not change to another bank. Never had an issue with them #Natwestisthebest Reviewed on: 12th February 2016

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