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NatWest: Select Account reviews

Name: Select Account
Rating: 4.56 (711 reviews)

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4.56

Based on 711 reviews, last reviewed 9th Feb 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

5

Good experience Good experience and I recommend it to everyone Reviewed on: 9th February 2026

Latest lowest rating:

1

ihave been with the bank for over 30 years i had an... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and inc... Read more Reviewed on: 29th May 2025

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (711)

Amazing account

The standard account natwest provides is an excellent account. The account provides all essentials an account will need plus set trends with contactless features and they are by far the best account range out there. Reviewed on: 23rd January 2017

Excellent app

I have been banking with Natwest since I was born and have moved from telephone and branch banking to mobile phone app banking. I find the service to be excellent. I can access my account 24/7, view my children savings accounts, my savings accounts, my credit card and my business account all in the same place. Brilliant.... Reviewed on: 5th January 2017

Great experience

We signed up to a Natwest account at the beginning of the year, and apart from some teething process during the online sign up process, it's been plain sailing so far, with some great benefits too. Their banking app is better than a number of other competitors too - overall, a very positive experience! Reviewed on: 10th December 2016

Numerous problems with poor customer service.

Our account usually runs fine as I very rarely need to speak to them but whenever I have I have had issues. We were given incorrect information when being offered a packaged account but because I listened to them and then later changed the account online they are not interested. I also had significant issues with my children accounts as they had copies of my signature in my maiden name and in my married name against the children accounts and wouldn't let us withdraw any money because there were not two signatories. It took months to get this sorted. Reviewed on: 20th November 2016

My first and only bank

This is my first and only bank I've ever been with and they have always been so helpful. I've had my Paypal account hacked into a few years back and they were so quick to help sort it all out and get my money back. Reviewed on: 15th November 2016

Good account,

The account suits me..the service in bank doesnt Reviewed on: 14th November 2016

Fantastic

Great customer service and support whenever i need it- always helpful and polite Reviewed on: 20th June 2016

There really is no reason to pay extra, the benefits are not worth it.

There really is no reason to pay extra, the benefits are not worth it. Reviewed on: 19th May 2016

Helpful!

Any time that I've had to contact the bank for any reason, the staff in the call centre are always very helpful and knowledgeable. I had some fraudulent activity on my account, but once I called the bank it didn't take long at all for them to rectify the money taken and issue me a new card. Would recommend! Reviewed on: 18th May 2016

Great Complaints management!

I would like to share how happy I am regarding the handling of my complaint via phone, as i feel the person responsible should be commended for her quick thinking, swift action and empathetic approach leading to a successful resolution. I was under a very tight time constraint due to the fact that my pregnant new wife who lives over seas is currently applying for a visa and these particular statements where supporting documents. Unfortunately due to an existing visa, we were unable to apply till now, but our baby is due in September and the visa process take a long time (cannot fly near due date). I was very frustrated initially, due to the incorrect information i was provided and the error made on my original statement order by the telephone customer service team, not to forget the lack of discretion used by the branch staff initially. Thanks to the complaints team, in a mater of 1.5 hrs i had exactly what i needed and i don't feel too bad about the issue because of the supportive guidance to a resolution. Some people make mistakes, but the ones who fix the mistakes are what keeps the world turning. With much appreciation...Thank you Susan Jones. Reviewed on: 7th May 2016

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