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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.84 (916 reviews)

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4.81

Based on 916 reviews, last reviewed 28th Nov 2024

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The one account where everything works, from the app! The one account where everything works, from the app!s functionality to the ease of moving money around to the transparency of information provided Reviewed on: 28th November 2024

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Reward Account reviews (916)

Review of the NatWest, Reward Account:

Fairly ok bank let down by customer service

The account was fine but I regularly had log-in problems for online banking. Customer service were not helpful so I ditched and switched. Reviewed on: 5th November 2019

Fantastic App, able to run the all my accounts with...

Fantastic App, able to run the all my accounts with ease using the app, but with great customer service to back it. Reviewed on: 4th June 2024

It's fine.

It's fine. I don't really need or expect much from a bank account. The app, however, is bereft of the features pioneered by monzo et Al such as pots, payments can be slow. Reviewed on: 24th May 2024

Cashback and stooze

I have a couple NatWest credit cards; one for groceries (1% cashback) and one for stoozing. No complaints. Reviewed on: 24th May 2024

A trusted Bank

I have been with Natwest for many years, if there has been any errors with my account, they have always apologised, and given me say £30 as a gesture of goodwill. Reviewed on: 24th May 2024

I’ve been with NatWest for many years the service is...

I’ve been with NatWest for many years the service is always 100% top level when needed. They always answer your questions or get back to you. Reviewed on: 24th May 2024

So far so good

So far so good Reviewed on: 1st May 2024

Great product if you use it as your main bank account

I have been with NatWest since 2016 and really enjoy their products. Their are the first to adopt the new technologies, and have an amazing app which makes banking really easy and enjoyable even. Reviewed on: 16th April 2024

Good rewards

Good rewards if you pay bills from this account. Clear to use app. Reviewed on: 14th April 2024

Encouraged me to save just by banking as normal

Encouraged me to save just by banking as normal Reviewed on: 10th April 2024

Some accurate data would be useful

Fixed pension, fortunate in having excess income over expenditure. "Churning" (transfers between 3 accounts) maximises interest via scheduled weekly transfers, achieves 4.84% with instant access. FIRST MISINFORMATION - NatWest app said £900 scheduled transfer made me £600 overdrawn (and the app was frozen, had to go online to see details). Checked the receiving bank (Lloyds) - no payment received - which in turn made my Lloyds account overdrawn. (Expected payment hadn't been received in NatWest, which created the problem. Immediately transferred funds to clear both O/D). Called NatWest - SECOND MISINFORMATION - yes they had received funds AND MADE the £900 payment to Lloyds at 1.30. No sign of it on Lloyds app which usually reports in seconds. Called them, they said give it 24 hours or call sender. PROOF OF MIS.INFORMATION - Next day, NatWest app shows balance >£900 (i.e. they DIDN'T make the payment). Now done manually. And they charge for this "service" ? !!! Could have been costly ( o/d fees). Reviewed on: 10th April 2024

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