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NatWest: Reward Account reviews

View other NatWest products
4.79
Based on 987 reviews, last reviewed 18th Apr 2026
3100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026
Dawn's avatar
Dawn

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025
Madalina M's avatar
Madalina M
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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Free money

5
I have learnt lots of money with this account as it pays out on all my direct debits Reviewed on: 25th January 2020
Rebecca Boswell's avatar
Rebecca Boswell

Great app, meets all my needs

5
Love the new spending feature. It helps me to track my monthly spending Reviewed on: 16th January 2020
Catherine Dick's avatar
Catherine Dick

Great but shame they are changing the reward system.

4
Enjoyed having the reward account but a shame that they have changed the structure and capped how many rewards can be earned. Reviewed on: 7th January 2020
vicvic88's avatar
vicvic88

Get money back for paying bills

4
This account was easy to open and for a small monthly fee you can get cashback on your utility bills as well as when you shop at certain retailers Reviewed on: 6th January 2020
smithp's avatar
smithp

App is behind the times

4
Unable to upload cheques by photo. Limit of £750 per transfer in-app. Reviewed on: 5th January 2020
davpay's avatar
davpay

They really need to improve

2
The only reason there is a second star is because the man that resolved my issue was polite but I spent almost 2 hours in the bank! I believe strongly that their staff need to be trained. I applied for a switch (which I regretted doing) to Natwest. The post did not get to me till weeks after I moved out of my previous residence. I called the customer care to change the address and they told me that it was an easy fix- that I had to walk into a branch with my passport. On getting to the branch, they refused to see me because they were closing in 20 mins. The next day, I went to another branch, and the lady told me that she couldn't help me out as she wanted me to re-apply-- (like whoa!! be credit scored twice?? how insensitive!). I finally went back to the previous bank and they sorted me out (after two days- and 2 hours- because I needed more than my passport and nobody mentioned that to me). I'm aggrieved- just glad its over! Reviewed on: 3rd January 2020
Nnenna's avatar
Nnenna

Great for rewards!

4
Really like this account, although it's not free, every month we earn cashback if we pay so many direct debits from our account. We can then have this paid into our account or can choose another method of payment, I think maybe a gift card, not sure as we always have the money Reviewed on: 1st January 2020
Roverschick's avatar
Roverschick

Excellent

5
Perfect for my needs. Use it every day Reviewed on: 4th December 2019
Emma Williams's avatar
Emma Williams

Great way to spread my credit card spending

5
Instalment plan is a great tool to spread my spending on my credit card. No only does it save me money but I now know exactly how much my credit cards repayments will be . Reviewed on: 4th December 2019
Rishy's avatar
Rishy

So quick and easy!

5
Its just so quick and easy to use, don't know where i would be without it! Reviewed on: 4th December 2019
Steven's avatar
Steven

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