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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.79 (987 reviews)

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4.79

Based on 987 reviews, last reviewed 18th Apr 2026

3100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Amazing mobile app

Easy & convenient way to do my banking! Reviewed on: 4th December 2019

Great Account

Paying £2 a month to get so much back on our direct debits is defintely worth it, it's nice to have a small extra pot of money aside for if we ever need it. Account was easy to set up and I find the mobile banking app very easy to use. Reviewed on: 22nd November 2019

Great rewards

The rewards are good for customers Reviewed on: 22nd November 2019

Fairly ok bank let down by customer service

The account was fine but I regularly had log-in problems for online banking. Customer service were not helpful so I ditched and switched. Reviewed on: 5th November 2019

Free money - easy use

This bank account literally gives me free cash every month - the app means I can do pretty much everything I would ever need on my 'phone and (touch wood) I have never had a problem with the service. Can't ask for more! Reviewed on: 7th June 2019

Run away from this bank! Closed my account and kept part of my money!

Natwest approved my account opening in the middle of february. One week later it locked my account (with approx £1500 in) without even notifying me. After calling TWICE and being told that THEY DONT KNOW the reasons why my account has been closed, but I have been sent a letter, I finally get that letter. It tells me that my account has been closed, again, for reasons they won't tell me. So I had to go personally to a branch to take my money out. However, to my surprise they didn't give me all my money back, but charged me service fees for the week my account spent opened. Time where I couldn't access my account because I didn't have the right credentials. So, two weeks after trying to open my account, I am left with wasted time and LESS money, kept by this bank for whatever reasons. I wonder how many people they have scammed by doing this. STAY AWAY FROM THEM! Reviewed on: 22nd February 2019

Great customer service

Really pleasant and helpful staff in a local branch. The mobile app is easy to use Reviewed on: 8th February 2019

Best App ever!

Makes my life so much easier having the mobile app and saves me loads of time being able to do all my banking on my mobile phone. Reviewed on: 7th February 2019

BEST BANK IN THE WORLD

Mobile App is amazing the best in the world. They are brilliant. Reviewed on: 6th February 2019

Amazing app and account

Really great to see the Rewards building up on the app, and being able to use features like Get Cash and Pay Your Contacts Reviewed on: 6th February 2019

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