Write a review

One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.8 (12112 reviews)

View other One Call Insurance products

4.75

Based on 12,112 reviews, last reviewed 25th Sep 2024

4700% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to get quotes on line , competitive, easy to us... Easy to get quotes on line , competitive, easy to use , easy to get your documents. Reviewed on: 25th September 2024

Latest lowest rating:

1

load of tossers couldn't beat a one legged man in a arse kicking competition Reviewed on: 24th September 2024

Read all reviews Write a review

About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car Insurance Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Car Insurance Broker reviews (12112)

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY They took £80 out of my bank account as car insurance deposit. But then messaged me and said I’m not insured, because they wanted to see my drivers licence and no claims bonus, so they don’t know who has a driving license?? A car insurance company? As a result I lost my new job and stuck at home with no car insurance or job.and no £80 to get additional insurance it takes 7 days to return, I’ve had this discrimination loads before. if you have a foreign name do not use them. Reviewed on: 14th May 2021

Awfull experience - Feeling robbed

Awful experience with them, after renew my car insurance and pay full amount in one payment, I find out that they are taking £200 extra from my credit card 20 days after without any communication. All insurance documents show one price which it was paid on the day requested and suddenly there is an error for a claim fault and I need to pay more...I feel robbed. Never received a letter or email for this extra charge and they debited my account without authorisation. No recommended at all. Reviewed on: 5th May 2021

Take my advice they scam you legally

I did not even start my policy had a quote and my policy start in 30 days . They want £49.99 cancellation fee. They are joke and scammer . Listen to me if you work hard for your money . Pay little extra but go with some company well known . I am in cooling period of time of my policy and they said they won’t charge 59.99 cancellation fee but I need to pay £49.99 set up fee cancellation . I made a quote yesterday and less than 24 hours tried to cancel . My policy start next 30 days . Scammer scammer scammer Imagine if you have a claim what would happen . Tried to call them no answer just chat is available . Reviewed on: 1st May 2021

Awful experience all round

The worst experience to date. Made unauthorised and unapproved withdrawal of a year's worth of subscription directly from my account. Despite my having an alternative provider in place and no knowledge of what they were about to do. This caused substantial financial problems for me. Than, to add insult to injury, when I made the discovery, notified and queried this unauthorised withdrawal, I was ignored and then started receiving welcome letters, for the insurance I neither needed, wanted or approved. I spent two weeks demanding a refund and was returned only part of what they took from my account on the grounds that ONE DAY that they activated the insurance policy without my authentication warrants a cancellation fee and fee for the use of their services. All whilst I had alternatve insurence in place, which they would automatically see attributed to my car registration, they still took money from my account, which is thefts and only returned part of the money when confronted, which is still theft. Awful, awful company! Reviewed on: 6th April 2021

Frausters

Liars and fraudsters. Liars and fraudsters. Up until recently I had this insurer for my hubby’s car. Then weeks after policy finished they raided the bank card for just over £103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end). Went on live chat and on many occasions I caught the operator (Claire t) on lies (that’s how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this). I was promised a email from a manager - but nothing. Next day back onto chat and spoke with Aaron c and again just like the previous agent I caught him out telling lies on many occasions. The excuse for no email “oh well we have 48 hrs” well why not say that previously. Still waiting for my email from the manager - the only thing that coincides with the two agents is that the manager is a she. PLEASE PLEASE I URGE ANYONE PLEASE DO NOT ISE THIS COMPANY. Reviewed on: 2nd April 2021

NOT GOOD

they made a mistake with my insurance, then asked for £45 to put their mistake right, attention was just on getting the £45 and blame me for their mistake. complete disregard ONE CALL Insurance have for their customers. Reviewed on: 10th November 2020

Overcharged on second car policy

Bought second policy one after the other and was charged £70 more than Moneysupermarket quote without notice. One Call insurance said that my second car refused to acknowledge the actual quote even though I offered to send them a screenshot. Very obstinate when I asked to change this and then wanted to charge £50 for me to cancel my policy. Really unethical behaviour. Reviewed on: 30th October 2020

Shocking Customer Service

Trying to contact this company is diabolical. Only provision available is via Live Chat. Queued for hours before being cut off. No phone number or email address available. I cancelled my policy in July (after many hours and 2 attempts over Live Chat) and I'm still receiving letters stating that my policy is due to be cancelled if I don't make a payment. Won't ever use or recommend this company again, it's a shambles! They seem to be able to get in touch with you when they are looking for a payment but can't afford the same when you need to contact them. It's a joke! Reviewed on: 9th October 2020

Satisfied

Staff knowledgeable and very helpful Reviewed on: 19th September 2020

Onederful all the way - Call for insurance

Highly competitive prices, superb seamless service, lovely, friendly staff who go that extra mile for you. Reviewed on: 19th September 2020

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

One Call Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub