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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.81 (13882 reviews)

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4.80

Based on 13,882 reviews, last reviewed 24th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Chat with username TJ2 access via Chat to One Call Agent username TJ2 to alter details on car insurance. Very happy with the interaction for me using non verbal access for t... Read more Reviewed on: 22nd March 2025

Latest lowest rating:

1

No Refund Given on 6 months of Remaining Motor Policy I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another rip... Read more Reviewed on: 26th February 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car Insurance Broker reviews (13882)

Review of the One Call Insurance, Car Insurance Broker:

A Terrible Company

First of all One Call phoned me even though I had selected not to be called by the two cheapest quotes on the comparison site. They then sent me a pin number to log in to my account, so I went to their website and there is no option to log in. So I asked them on their live chat where they told me that they would email me a link. This goes against all the anti phishing advice, where it says that you shouldn't click on links on emails, and that you should go to the official website and click on the login link on there. I was unhappy about their security and asked how long it would take to get a refund if I cancelled, only to be told it would take up to 8 weeks. This is against distance selling regs. The conversation went on with her telling me loads of untruths, and refusing to pass me on to a manager. So I phoned their customer service, got cut off once, then eventually got through. The recording at the start of the call said that i could access my account through their website, but you can't. I then had another conversation where I was told that it only takes 3 to 7 days to process refunds. But she said that they charge a £49.99 cancellation fee, even during the statutory two weeks cooling off period. this is also against distance selling regulations. Reviewed on: 25th January 2017

all good, they even managed a claim on their own , I...

all good, they even managed a claim on their own , I 'd all forgot about it, the managed well Reviewed on: 17th October 2024

Prompt, polite and helpful service from TW9.

Prompt, polite and helpful service from TW9. Thanks:-) Reviewed on: 16th October 2024

Very good to talk to someone excellent

Very good to talk to someone experienced Reviewed on: 16th October 2024

An excellent company to deal with.

An excellent company to deal with. I had a chat with a representative and got a great deal when renewing my policy. When my front windscreen got broken it was hassle free to get it replaced. Nice easy site to use. Reviewed on: 15th October 2024

Good Online System

I was able to complete my online car insurance without any issues, which is important if you are busy and need to complete the same efficiently Reviewed on: 15th October 2024

Great service, quick and efficient

Great service, quick and efficient Reviewed on: 15th October 2024

Very good insurance company, excellent customer serv...

Very good insurance company, excellent customer service Reviewed on: 15th October 2024

Thank you to KS8 for your help today

I Would like to say thank to lady (KS8) for the polite and helpful way she dealt with my inquiry Reviewed on: 14th October 2024

It was really to use and the agent was very...

It was really to use and the agent was very helpful Reviewed on: 14th October 2024

I have been with One Call Insurance for years.

I have been with One Call Insurance for years. Each year, when I research other quotes independently, One Call has bettered them. Reviewed on: 14th October 2024

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