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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.81 (13882 reviews)

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4.80

Based on 13,882 reviews, last reviewed 24th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Chat with username TJ2 access via Chat to One Call Agent username TJ2 to alter details on car insurance. Very happy with the interaction for me using non verbal access for t... Read more Reviewed on: 22nd March 2025

Latest lowest rating:

1

No Refund Given on 6 months of Remaining Motor Policy I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another rip... Read more Reviewed on: 26th February 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (13882)

Car insurance

Only a insurance broker if you want to get in contact with the car insurance company they get you you have to phone them your self Reviewed on: 1st August 2017

Our Local (yet national) Insurance Broker

One Call Insurance have provided great customer service (and insurance) to our family for many years. We appreciate the UK-based call centre and friendly staff, good benefits & good prices! Can't go wrong. Reviewed on: 20th July 2017

Huge initial quote which they soon reduced on request

Originally quoted twice as much on a renewal which then found its way back down quickly and easilly with a call Reviewed on: 4th July 2017

rubbish

Rubbish company, you miss one payment and they charge a riduclous amount even thugh I called up the next day to make a payment they wanted £113 instead of £50 so I just cancelled. And they don't deal with anything else themselves, they make you call their finance broker. 20 mins on hold to them just to be told i need to call someone else! Reviewed on: 3rd May 2017

So far so good

After a price hike 3 times what I paid last year, I recently moved from Swinton to One Call Insurance so far so good with them :) Reviewed on: 27th February 2017

A Terrible Company

First of all One Call phoned me even though I had selected not to be called by the two cheapest quotes on the comparison site. They then sent me a pin number to log in to my account, so I went to their website and there is no option to log in. So I asked them on their live chat where they told me that they would email me a link. This goes against all the anti phishing advice, where it says that you shouldn't click on links on emails, and that you should go to the official website and click on the login link on there. I was unhappy about their security and asked how long it would take to get a refund if I cancelled, only to be told it would take up to 8 weeks. This is against distance selling regs. The conversation went on with her telling me loads of untruths, and refusing to pass me on to a manager. So I phoned their customer service, got cut off once, then eventually got through. The recording at the start of the call said that i could access my account through their website, but you can't. I then had another conversation where I was told that it only takes 3 to 7 days to process refunds. But she said that they charge a £49.99 cancellation fee, even during the statutory two weeks cooling off period. this is also against distance selling regulations. Reviewed on: 25th January 2017

Customer friendly company

Very efficient company, continue to use :) Reviewed on: 26th September 2016

Ease of insurance

Easy to ensure online and quick to answer phone Reviewed on: 8th August 2016

Car Insurance Reviewer

Easy to re insure and documents sent via email Reviewed on: 14th July 2016

You shouldn't have to insist on speaking to a manager to get anywhere!!!

Quoted £300 annual premium, then charged £150 for a non fault claim 4.5 years ago. When providing proof it was non fault they reduced it to £30 premium but wacked on £39 charge for the ammendment. Then when I called to make the payment they said I owed £200 because they had used the proof of non fault and my new NCD at 4 years not 9 years! In total 2 hours late for work, 3 insurance providors contacted 3.5 hours on the phone and they cant take my payment because their systems are down!!!!! DO NOT USE!!!! Reviewed on: 6th May 2016

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