One Call Insurance: Home Insurance reviews

4.82
Based on 2,632 reviews, last reviewed 16th Jan 2023
93% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating: 5

Excellent Impressed by this value for money home insurance . Reviewed on: 26th November 2022
Espresso's avatar
Espresso

Latest lowest rating: 1

Lied on the phone Beware , this company dishonesty took money from an old debit card illegally Reviewed on: 16th January 2023

About the Home Insurance

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One Call Insurance Home Insurance reviews (2632)

Lied on the phone

1
Beware , this company dishonesty took money from an old debit card illegally Reviewed on: 16th January 2023

Do not go with this company

1
Don't sort out claims just past the buck never get anyone on a phone Reviewed on: 5th January 2023

Appalling Customer Service - Only Interested in Getting More Money

1
After eventually making contact via Live Chat they have proved to be only interested in extracting as much money as they can. I took out a home policy and declared a previous claim but got the year wrong by 1 year. They have now found the claim in the correct year through their insurance database and now say I have made two previous claims and want £100 extra. I have told them that I got the date wrong by 12 months and asked them to check on their database to see that there was no claim in the previous year but they have refused saying data protection rules don't allow them to do this. So if I took out a new policy today and got the date of the previous claim correct they would carry out their checks to make sure I had no other claims - so why can't they do this now. Because they want to get more money from me rather than doing the simple check that they would do for a new policy. Appalling service and money grabbing company. Avoid at all costs. Reviewed on: 5th January 2023
Dave Young's avatar
Dave Young

Absysmal insurer. Do not use

1
Terrible customer experience with appalling service. They cancelled my insurance then tried to charge me a cancellation fee. Reviewed on: 7th December 2022

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