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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.55 (56 reviews)

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1.65

Based on 56 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Actually Zero StarsAvoid this company Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention... Read more Reviewed on: 4th March 2024

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Performance Direct Insurance Broker reviews (56)

Review of the Performance Direct, Insurance Broker:

Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

Been ok with me

I've been with them a few years and found them very helpful. Happy with the price and service Reviewed on: 23rd November 2021

Being charged 67pct for 1 month on car insurance policy

I just sold my car after 1 month into the yearly insurance policy and was charged 190 pounds for the pleasure. This was after paying 280 pounds a month ago. Needless to say I will NEVER use this company again and please all be warned. Reviewed on: 10th November 2021

Avoid Avoid Avoid

I chose this broker because it came up the cheapest on a comparison site for a van insurance to commence in 3 days time. After I paid for the quote (in the evening) a notice flagged up that they need to speak to me before they send the policy out to make sure its correct. An agent rang me promptly at 9am and started to try to upsell. I decided that I don't want to do business with this broker and ask for a refund. He is now trying to charge £55 cancellation fee for a policy that hasn't commenced and he cunningly put the cancellation date forward to one day after the commencement that never happened! I checked with other brokers, none charge cancellation for a policy that hasn't commenced! Save yourself the hassle - don't deal with them. PS: Check the other review sites - same complaints! Reviewed on: 9th November 2021

Incredibly bad

All ok until I had an accident, called to advise, put straight through to FixAuto. Gave me the number of a garage who would fix my motorhome. They came and collected my vehicle (I thought it would go on carrier) they drove it to a garage 50 miles away on the 3rd September. To cut it short, my motorhome needed a new bumper, six weeks later and me making many phonecalls (12 hrs on the phone to performance direct, FixAuto and the garage) nothing had been done to my vehicle, lots of excuses, finally phoned AXA the insurer, they got me Motorhome returned, I have found a garage to fix it, sent photos and they will fetch it when the parts arrive (7 days). It will be done straight away and then returned. Wish I had seen the reviews for performance direct I would never have used them, but be sure I will never use them again. Reviewed on: 15th October 2021

Not worth one star

Absolute shysters - only seem to exist in order to fleece their customers with huge penalties. Like £55 to change 20 years NCB (which is impossible to prove because we are compelled to switch supplier every year) to 9 years NCB which my last insurer, in common with the vast majority of the industry guaranteed. AVOID LIKE THE PLAGUE and find a reputable source. Which these charlatans are not! Reviewed on: 8th October 2021

Thieves

AVOID AT ALL COSTS, they are a number crunching scam company who make money off the £55 fee if you cancel after paying in full Reviewed on: 27th September 2021

STAY AWAY

This company cons you into a very attractive quote but please BE AWARE they are not genuine Reviewed on: 20th August 2021

Don't trust these people!

Having discussed the conditions of my no claim bonus with their representative, I would add here that I have totalled up well in excess of 25 years NCB. The conversation then became somewhat "heated" because my having two vehicles insured with different companies, neither being Performance Direct, they would not allow any NCB on my second vehicle for which I was going to take out insurance with them. Accordingly, I politely told their representative not to bother any further and I would cancel the planned policy where the initial documentation had been completed via Compare the Market.com (I would note here that I had only been talking to salesman for about 10 minutes) the result of this altercation was that he then told me that anyway, it would still cost me 55 quid to cancel the policy! Note here that I had literally only been talking to him for 10 minutes before my patience expired! Subsequently, I contacted my bank to stop and cancel the payment only to be told by my bank that Performance Direct had already debited my account in the preceding 20 minutes or so and thus, the payment could not be stopped. Furthermore and following a 10 minute very annoying conversation with their salesman I am now 55 quid worse off! 14 Days cooling off period without charge, forget it! DO NOT TRUST THESE PEOPLE IF THEY CAN SCREW YOU THEY WILL AND GOD KNOWS WHAT THE SITUATION WOULD BE IF YOU EVER WANTED TO MAKE A CLAIM!!!! There is only one star to the review as it is not possible to give them no stars at all. Reviewed on: 20th July 2021

WHATEVER YOU DO, DON'T SIGN UP ONLINE TILL YOU'VE READ THIS

On a comparison web site, Performance Direct came up with the cheapest quote but not by much. Never having heard of them I naturally checked on a company review web site and immediately clicked on the poor reviews. They all indicated that after they had committed online, they then got contacted by phone about various discrepancies on their proposal form. Once the price started to rocket up, naturally, the potential customer wanted to bail out, but was stung with a massive cancellation fee. Either pay the excess or the cancellation fee.... win win situation for them. So rather than book it online, I rang the telephone number indicated on the comparison web site, and sure enough that's when things got interesting. I was told I had an accident in 2017 which I had'nt mentioned. No I hadn't. Yes you have they said, mentioning a cars make. No I said, that definitely wasn't me, I have never owned that particular car. Well, he said, it's on our database and hey its only another £6. So far so bad......... Then, when do you purchase the vehicle? (me) 2019 as I put on the form. (Them) No you haven't you've put 2015. (Me) I couldn't possibly have put 2015 as the computer knew my car details already and that it was brand new in 2019 and so it is physically impossible to change that date down to 2015. No he said , you've put the wrong purchase date on which means I have to charge you more for a newer car. See where this is going? Keep finding things wrong with my proposal form and what started off as a great price becomes no better or even worse than many other insurance quotes. So if I had been stupid enough to book online, they presumably would have rung me with these "fictitious findings" - forced me to pay for an increased premium or if I decided to cancel, a stonking cancellation fee. Bordering on criminal? You decide.......... Reviewed on: 5th April 2021

Avoid No refunds after you sold your car

Paid for a full year for car insurance after few months I have sold my car. No refunds for 6 months left after cancellation. Avoid Avoid Avoid Reviewed on: 25th March 2021

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