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Review of the Performance Direct, Insurance Broker:

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Don't trust these people!

Having discussed the conditions of my no claim bonus with their representative, I would add here that I have totalled up well in excess of 25 years NCB. The conversation then became somewhat "heated" because my having two vehicles insured with different companies, neither being Performance Direct, they would not allow any NCB on my second vehicle for which I was going to take out insurance with them. Accordingly, I politely told their representative not to bother any further and I would cancel the planned policy where the initial documentation had been completed via Compare the Market.com (I would note here that I had only been talking to salesman for about 10 minutes) the result of this altercation was that he then told me that anyway, it would still cost me 55 quid to cancel the policy! Note here that I had literally only been talking to him for 10 minutes before my patience expired! Subsequently, I contacted my bank to stop and cancel the payment only to be told by my bank that Performance Direct had already debited my account in the preceding 20 minutes or so and thus, the payment could not be stopped. Furthermore and following a 10 minute very annoying conversation with their salesman I am now 55 quid worse off! 14 Days cooling off period without charge, forget it! DO NOT TRUST THESE PEOPLE IF THEY CAN SCREW YOU THEY WILL AND GOD KNOWS WHAT THE SITUATION WOULD BE IF YOU EVER WANTED TO MAKE A CLAIM!!!! There is only one star to the review as it is not possible to give them no stars at all. Reviewed on: 20th July 2021

George

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