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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.55 (56 reviews)

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1.65

Based on 56 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Actually Zero StarsAvoid this company Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention... Read more Reviewed on: 4th March 2024

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Performance Direct Insurance Broker reviews (56)

Review of the Performance Direct, Insurance Broker:

Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

This is not a good insurance company.

This is not a good insurance company. They are under investigation by the Financial Institutions. I insured my car with them in september but a month later I was informed my insurance was cancelled because I was listed as a director of a company. They provided information that is obsolate and asked for a proof of my current employement. My employer and I have provided them with the details but up till now no response. There are few warnings online about their dishonest tricks. https ://forums.moneysavingexpert.com/ showthread.php?t=4822851 Reviewed on: 18th November 2019

Avoid. Chaotic customer service

Purchased motor insurance online and all seemed straight-forward & efficient. Once the policy was paid for, they wanted to "validate your details before we can issue your documents". After many attempts to speak to them at the telephone (long waits, incessant "your call is important to us" recording on a loop, being placed on hold & then nothing), I managed to speak to someone but I had to explain a number of times why they had asked me to call! The actual call took about 15 minutes & I thought that would be it. An email was sent to me the same day (15/10/19) enclosing my insurance documents & I was asked to activate my online account, which I did on receipt. However, I keep on getting 'phone calls requesting that I validate my details before they will release my documents! Today (16/11/19), a voicemail message suggested my insurance would be cancelled in 7 days time if I did not comply! I've tried telephoning them again only to be faced with the mind-numbing "your call is important to us" nonsense so I've emailed their Customer Service team, enclosing the email from a month ago which enclosed the documents they still maintain they won't release to me and I've asked them to sort out their mess. What an utter shambles. Avoid. Reviewed on: 16th November 2019

DO NOT USE THESE RIP OFF MERCHANTS!

They accepted us for a policy, and then a MONTH later emailed us out of the blue saying our policy was being cancelled at the end of the day because they had changed their mind after sending documents to the underwriters! They also decided to try and charge us £75 cancellation fee for the pleasure! Of course they kept their £50 broker fee! Terrible customer service - real attitude. Moreover, they claim to use an underwriter called Marketplace Recuro, who I cannot find a single thing about on the entire web. They are cheap for a reason! We will be referring this case to the ombudsman. Seriously, there are plenty of respectable insurers around - I would suggest you pay a little bit extra for the peace of mind of not dealing with these people. Reviewed on: 14th August 2019

Horrible company to deal with

Horrible company to deal with. I hope I never have to claim as I'm sure it would be an absolute nightmare. I think their main problem is their call centre. I even have a call recording of one of the advisors lying to me. I tried to get my insurance sorted near the end of the day and got it paid for etc, then was being transferred through to their legal department to listen to the policy wording which is a requirement before the insurance is valid. Ended up losing signal while I was on hold so the line dropped, and when I phoned back they were closed... Fair enough, waited until the next day. Spoke to an advisor and gave him my details and asked for a call back from the legal department for the completion of the policy. The advisor seemed very distracted throughout and I got placed on hold without him actually saying why. Now comes another terrible point about this company/call centre... Whilst you're on hold, you have to press 1 to keep holding anywhere from every 1 to 4 minutes, or it cuts you off. As I did not ask the advisor to put me on hold and he did not tell me he was going to do this, I decided to hang up and phone back and hopefully get someone a little more competent who would arrange the call back. But what-do-you-know... I got the same advisor again, quite a recognisable voice and the same name. I asked him why he put me on hold without saying anything and he lied and said he has never spoken to me before. This is the gold that I have recorded, and other potential customers can judge for themselves, as I shall be uploading it to YouTube and other forms of social media in the coming days to name and shame this shambles of a company. I already gave a manager in the call centre the opportunity to deal with my complaint but I never heard anything back disappointingly, which is why I'm here. As well as this happening, when I sent them my No Claims Bonus proof from my previous insurer, there was no acknowledgment, and then a 'final demand' style email later saying I still hadn't provided it. I phoned the dreaded call centre again to ask what the issue was as I had already provided it and they said that I needed to provide either a 2018 renewal or proof letter. I said that's what I did, so the advisor put me on hold again and came back saying 'oh yes that's fine'. So someone had made a mistake there. Reviewed on: 16th December 2018

Rip off

Get you in with cheap insurance then find out its not the policy i agreed too. Best of all charge £55 for cancellation when its not your fault. Stay away they are out to nake money from small errors Reviewed on: 3rd December 2018

Frank Peters

A very satisfied customer, would recommend to friends and family Reviewed on: 2nd October 2018

Good price and friendly

They helped me get a good price for my van and i felt they went the xtra mile when i asked alot questions. not sure why the bad reviews i had a good experience and would recomend. Reviewed on: 2nd August 2018

Rip off, poor communication

Avoid at all times, they are after selling policy cheap and then find excuses to cancel and charge you £55 Reviewed on: 4th July 2018

Avoid at all costs. Truly appalling service. Contacting ombudsman!

Truly appalling service. Unhelpful, uninformed staff. Failure to stand by statements made by their employees (or perhaps just lying). Request information that I have never before been asked for by any insurer and when I explain that I cannot provide the information because on of the insured parties is abroad they cancel the policy and charge 80% of policy cost. Reviewed on: 13th April 2018

AVOID AT ALL COSTS, YOU HAVE BEEN WARNED

AVOID AT ALL COSTS, YOU HAVE BEEN WARNED They may come up with one of the lowest quotes, on the comparison sites. BUT PLEASE NO NOT BE FOOLED, 1. iF you sell your car and cancel or transfer the insurance policy. It will cost you £50 2. If you change address it will cost you £50 3. If you want to add/remove names driver it will cost you £50 AND IF, LIKE ME You pay upfront for the full year, then sell the car, they take £50+ they do not give you all the unused months balance you paid and....... You will be waiting at least 30 days to get the balance back. I have now been waiting over 30 days and STILL waiting my refunded balance. Reviewed on: 4th November 2017