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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.54 (57 reviews)

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1.56

Based on 57 reviews, last reviewed 15th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Had the misfortune to deal with this company Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience with us and would like to se... Read more Reviewed on: 15th May 2025

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About this product

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Performance Direct Insurance Broker reviews (57)

Review of the Performance Direct, Insurance Broker:

This is not a good insurance company.

This is not a good insurance company. They are under investigation by the Financial Institutions. I insured my car with them in september but a month later I was informed my insurance was cancelled because I was listed as a director of a company. They provided information that is obsolate and asked for a proof of my current employement. My employer and I have provided them with the details but up till now no response. There are few warnings online about their dishonest tricks. https ://forums.moneysavingexpert.com/ showthread.php?t=4822851 Reviewed on: 18th November 2019

Had the misfortune to deal with this company

Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience with us and would like to see if we can resolve this. Please leave a feedback form via our website with the policy details and we can contact you back to investigate and hopefully resolve the issue. Reviewed on: 15th May 2025

Easy to deal with and good value for money

Easy to deal with and good value for money Reviewed on: 24th August 2024

Actually Zero StarsAvoid this company

Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention: 'If they don't agree the 'Agreed Valuation Declaration' price (after the policy has been bought) then there is a hidden fee to cancel the policy! Reviewed on: 4th March 2024

Ripping pensioners off

Writing this on behalf of my pensioner dad in law who had auto renewal car insurance with performance direct 2022 was £400 and 2023 was an unbelievable £958 tell me that’s not totally scamming your customers Reviewed on: 14th June 2023

Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

Appalling company

They seek to look for any possible way of getting more money from you once you start the policy. They query your job position, when you bought the car, ask for evidence. Its ludicrous. Then inform you its £55 to cancel. I'm within my 14 days cooling off and they can keep my initial payment and won't be getting anymore! Stay clear Reviewed on: 9th March 2023

Just right

Remember these guys are usually coming in significantly cheaper than others on the comparison sites that you are directed to from places like Autotrader, so they are going to be busy and usually people tend to leave reviews when something upsets them. My personal remote "online" interactions with them have been good thus far. I'm a careful considerate driver and have a heap of NCB so don't expect to be needing to contact them "fingers crossed" . The saving was great and the process of getting cover was pain free. Reviewed on: 10th February 2023

Not recommeded .bad communication. terrible service.

Took out car insurance they were the cheepest quote on Quote zone Did everything correct to the best of my abbility. Paid £607 upfront 14 days later got a email telling me to get in contact withPerformance direct . I called was redirected and waited 20 minits . I redailed and told them no one was answering my call they told me they would re direct me they said I was number 1 in the quew I waited 15 minits . They answerd and checked by information. the said I had said I bought the car in 2018 I told no I bought the cat in2021 and I had the log book changed when I bought the car. I told them to change the information on the year . They then told me they wanted £400 + and then they said I had quoted 10.000 miles ayear . I told them It was an estimate. It worked out I was doing 12.000 ayear . I had to cancel , and go with a new compony . The told me they would refound me £490 in 3/5 days . I told them on the phone the were turning me over . I am now going to the Ombusman for a affcial complaint . Reviewed on: 12th October 2022

Charge you money for cancelling your policy

Don't be fooled by the cheap rates. I sold my van and called to cancel my monthly direct debit policy - they told me I had to pay £240 outstanding balance as another company "Premium Credit' "paid my insurance for the year and I'm paying them back". If that's the case Performance Direct should be paying Premiium credit for the months I didn't use. All my years driving, I've NEVER came across anything like that. if you cancel, the DD should END. They've been told they won't be getting the money Reviewed on: 16th September 2022

Frustrated

I tried to change the car I own but getting through to somebody and then not being put on hold and disconnected is almost impossible. Furthermore with 4 months left on the policy I was told but I was not entitled to a refund. The new policy they wanted me to take out was more than twice what I obtained online.Avoid. Reviewed on: 12th September 2022

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