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Ratings based on 2036 reviews Last review 15 hours ago
4.72 / 5Amazing overall rating

Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since our launch in May 2011 Policy Expert has insured over 250,000 homes across the UK. If you...

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Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since our launch in May 2011 Policy Expert has insured over 250,000 homes across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.

5 1565
4 396
3 56
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Your Policy Expert Reviews (2036)

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3rd July 2019

Ok

They found me a decent deal... But I don't appreciate my policy being automatically renewed at a higher rate the following year at a higher price. The email address they sent my quote to was no longer in use and I was abroad so didn't receive my...

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They found me a decent deal... But I don't appreciate my policy being automatically renewed at a higher rate the following year at a higher price. The email address they sent my quote to was no longer in use and I was abroad so didn't receive my letter in time. After ringing them and telling them I don't want their offer, after the money had already gone out of my account! They eventually, after 2 tries, came up with a cheaper quote! But I had to pay a 2nd amount in full... Still awaiting my refund from the 1st unwanted policy.

Wendys's avatarWendysLevel 1
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2nd July 2019

Poor customer service but still the cheapest quote

I bought insurance before I’d moved into the property and made assumptions about the types of locks and distance of trees from the property. I thought tweaking this later would be straight forward. It w...

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I bought insurance before I’d moved into the property and made assumptions about the types of locks and distance of trees from the property. I thought tweaking this later would be straight forward. It wasn’t.

The first person I spoke with was insistent on comparing my policy to a different quote I had saved instead of just using my current policy as the reference. She was abrasive and rude and any question I had that wasn’t rigid she couldn’t answer and just got more abrasive back.

Had the issue been properly explained to me in a decent way I’d have understood the issue and known I had to take the policy out again and cancel the old one.

The second person I spoke to wasn’t as rude but also couldn’t follow simple instructions and got quite “sassy” back to me getting further annoyed by her not listening.

I hope to never need to deal with the below acceptable customer service again.

John Slater's avatarJohn SlaterLevel 1
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29th June 2019

No nonsense sensible rates and good breadth of cover.

Policy Expert give a very full coverage for a really competitive premium. We hope they maintain the same at renewal because it is a pain goingout to the market and comparison sites every year. I have chatted and called them a few times and their...

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Policy Expert give a very full coverage for a really competitive premium. We hope they maintain the same at renewal because it is a pain goingout to the market and comparison sites every year. I have chatted and called them a few times and their service is prompt and courteous.

Bob from Lincoln's avatarBob from LincolnLevel 1
(0)