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Policy Expert reviews

Policy Expert Logo
Rated Excellent • 4.78/5

Policy Expert reviews

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Verified business
Last reviewed within 14 days
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Review summary

People rate this company as Excellent based on 14,160 product reviews

Average score of 4.78/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended negatively over the past 90 days

Latest positive rating

5/5

I have never had to claim

I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have... I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal charges and they have responded favourably. Read more Read less

{"display":"Dave C","full_name":"Dave C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Dave C 11th September 2025

Latest negative rating

1/5

Run away from this company.

Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van... Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and I told them the policy needed to be cancelled. Not vehicle, not cover. On top of that not claims made either. She then came back saying that I will have to pay an early cancellation fee, this was £220!!! I told her they would not take a penny from me, then she threatened to take me to courts. I have made an official complaint against them and I am leading for this to be investigated from an independent inquiry. This is stealing in my view. Please don’t take policies with this company Read more Read less

{"display":"Laura ","full_name":"Laura ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Laura 10th October 2025
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About Policy Expert

Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 1.4m home and car customers across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.

Policy Expert at a glance

Reviews for Policy Expert

Showing 11 of 14160 company reviews • Last reviewed within 14 days

Run away from this company.

Car insurance • 10th October 2025

Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van... Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and I told them the policy needed to be cancelled. Not vehicle, not cover. On top of that not claims made either. She then came back saying that I will have to pay an early cancellation fee, this was £220!!! I told her they would not take a penny from me, then she threatened to take me to courts. I have made an official complaint against them and I am leading for this to be investigated from an independent inquiry. This is stealing in my view. Please don’t take policies with this company Read more Read less

{"display":"Laura ","full_name":"Laura ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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I have never had to claim

Home insurance • 11th September 2025

I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have... I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal charges and they have responded favourably. Read more Read less

{"display":"Dave C","full_name":"Dave C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Expert Policy

    Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home... Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home etc Simple straight forward process for purchasing Home insurance. Would highly recommend them. Would probably use them again. Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Legend 7th September 2025
  • 4/5

    Setting up policy and getting renewal through very e...

    Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company!

    {"display":"Scott","full_name":"Scott","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Scott 7th September 2025
  • 5/5

    Repeat customer, excellent servce and price

    I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added... I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added benefits such as legal cover. I haven't had to make a claim so the quality of their claims service remains unknown. Read more Read less

    {"display":"Graham Davidson","full_name":"Graham Davidson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    My renewal price was much higher than last year.

    My renewal price was much higher than last year. to bring the price down they forced me to cancel building accident damage.

    {"display":"JAVID MANOOCHEHRI","full_name":"JAVID MANOOCHEHRI","avatar":{"url":"\/assets\/uploads\/avatars\/users\/608408.png"}}'s avatar
  • 5/5

    Good value, straightforward application

    My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also... My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also received £25 cashback by applying via Money Supermarket. Read more Read less

    {"display":"Francis Butterworth ","full_name":"Francis Butterworth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Polite and efficient

    I haven't needed to make a claim with Policy Expert (fortunately!) but I have used their online chat service and found them to be very efficient.

    {"display":"Trevor English","full_name":"Trevor English","avatar":{"url":"\/assets\/uploads\/avatars\/users\/788928.png"}}'s avatar
    Home insurance
    Trevor English 5th September 2025
  • 5/5

    5 years loyalty

    Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of... Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of the previous year. I’ve called them in the past and customer services always answered my calls quickly and gave me the information I needed. Read more Read less

    {"display":"Laura","full_name":"Laura","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Laura 5th September 2025
  • 5/5

    Best buy post burglary

    We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t... We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t needed to use customer service or make a claim since being with them, but they contact us with a quote in plenty of time prior to renewal to allow us to shop around, and their auto-renew was completely trouble free. Read more Read less

    {"display":"Gayle H","full_name":"Gayle H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Gayle H 5th September 2025
  • 5/5

    Al straight forward and good value for money

    Al straight forward and good value for money

    {"display":"Marc Turner","full_name":"Marc Turner","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785105.png"}}'s avatar
    Home insurance
    Marc Turner 5th September 2025

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