Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 600,000 homes across the UK. If you have...
READ MOREPolicy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 600,000 homes across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.
Customer Service
61% of feedback is Product related
Top Age Profile: 45-54
Top Channel Preference: Online
Write a reviewAvoid this company they are untrustworthy
RIP OFF AVOID…AVOID... A... Read more
RIP OFF AVOID…AVOID... AVOID
Terrible company SUCH A RIP OFF AVOID AVOID AVOID!
I was burgled and POLICY EXPETT a trading name of QMetric Group Ltd have decided they will void my insurance because get this.... I was apparently UNDER INSURED in my eyes what an absolute rip off they won’t pay us a penny because they say we had too many valuables. Best of it is they valued our loss (mostly family heirlooms with little monitory value but huge sentimental value ) way above what we told them it was worth. I still can not believe they voided my insurance and now I am black listed. my wife and daughter are devastated please DO NOT TRUST THIS COMPANY AND TELL YOUR FRIENDS! AVOUD AVOID AVOID you will have problemsReviewed on 22nd December 2020AdamF![]()
Write a reviewGreat Service
From getting my quote to accepting it all ran so smoothly. Great service, meant my day could run smoothly
Reviewed on 19th September 2020Eye![]()
Write a reviewGood value home insurance
Recent purchase of home insurance is the second occasion in recent years. I left the first time because Co-Op were offering 17.5% commission to easyfundraising which helped our granddaughter’s school trip to Belize helping a water project charity. H... Read more
Recent purchase of home insurance is the second occasion in recent years. I left the first time because Co-Op were offering 17.5% commission to easyfundraising which helped our granddaughter’s school trip to Belize helping a water project charity. However, the Co-Op renewal couldn’t repeat this arrangement without surrendering no claim bonus. So, “shopped around” and re-discovered very competitive terms again with Policy Direct - I’m back! We still do easyfundraising for younger granddaughter’s PTA - can Policy Expert consider a far more generous commission and include renewals? Otherwise Policy expert are easily best value around.
Reviewed on 19th September 2020Tony Pell![]()
Write a reviewexcellent service
good value for money and easy to switch
Reviewed on 18th September 2020Zurnain Siddiqui![]()
Write a reviewVery competitive prices
Really easy to switch and a lot cheaper than other quotes
Reviewed on 18th September 2020Melanie Bishop![]()
Write a reviewGreat firm
Website very easy to use, great prices and service
Reviewed on 18th September 2020Anne Robertson![]()
Write a reviewTruly helpful and easy to talk to.
Phone assistance, they are friendly, helpful, informative and on the ball. Nothing is an issue.
Reviewed on 17th September 2020Helen Petch![]()
Write a reviewPolicy experts provide a professional service and keep you updated on latest advice.
After shopping around, I got a really good quote from policy expert. Its early days but so far, I am very happy with the policy and the service.
Reviewed on 15th September 2020Shabir![]()
Write a reviewEasy, fair price!
Easy to get a quote, lots of cover included at Fair price.
Reviewed on 14th September 2020Anna![]()
Write a reviewSimply the best :)
Policy expert insurance was a super deal giving value for money. The communications was awesome and swift. Keep it up Policy Expert. Hope to see you next year as well !
Reviewed on 14th September 2020Ian da Costa![]()
Write a reviewGood insurance reasonable prices
Everything was explained and done quickly with customer service at all times
Reviewed on 14th September 2020Jeffrey Jones![]()
Write a reviewEasy to speak to a PERSON
I spoke to them in person which is amazing in this day and age, told them what I required in the way of cover. Very competitive so accepted on the spot. Obviously I cannot speak of what they are like if I had to make a claim so fingers crossed that... Read more
I spoke to them in person which is amazing in this day and age, told them what I required in the way of cover. Very competitive so accepted on the spot. Obviously I cannot speak of what they are like if I had to make a claim so fingers crossed that the next 12 months will be problem free. Thank you
Reviewed on 14th September 2020Jacque Tomson![]()
Write a reviewTerraced House
To renew our home insurance, initially searched on various websites to find the appropriate and best priced offer. Policy expert price was very competitive with free legal and home emergency included for no extra charge.
Reviewed on 14th September 2020K. Mughal![]()
Write a reviewcustomer service second to none
I have had reason to contact them on more than one occasion. Each time I have spoken to a customer service representative they have been most helpful. I would certainly recommend this company as the customer service I have received as been excellent
Reviewed on 13th September 2020875gill![]()
Write a reviewCompetitive
Got the best deal in home insurance
Reviewed on 13th September 2020WK![]()
Write a reviewDefinatly Recommend
Great efficiant Service , A good quote and definatly reccommend !
Reviewed on 13th September 2020Nigel![]()
Write a reviewQuick ,easy no fuss hassle free friendly service
found the service really helpful, easy and straightforward all my questions answered. Friendly customer service and patient as I am not the best using technology.
Reviewed on 13th September 2020Belinda Croston-Dean![]()
Write a reviewGreat value
My policy was great value and a good cover. Very pleased. I shall be recommending them to my friends.
Reviewed on 12th September 2020Cheryl![]()
Write a reviewHome insurance
After being told by my current insurers that my policy was cheap at £300 I checked in with Policy Expert. I got the same type of insurance for a third of the price. What more can I say. Easy peasy and cheap as chips
Reviewed on 12th September 2020Moira![]()
Write a reviewInsurance
The policy I have taken out for House and Contents insurance was excellent value for money. I went through Compare the Market and Policy Expert was offering what I required at a much more reasonable price.
Reviewed on 12th September 2020Alan James![]()
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