Policy Expert reviews
Policy Expert reviews
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Review summary
People rate this company as Excellent based on 14,161 product reviews
Latest positive rating
I have never had to claim
I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have... I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal charges and they have responded favourably. Read more Read less
Latest negative rating
Terrible experience please stay away
Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway... Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while I was driving with my small child, and I called them for help. It took me almost one hour just to get through on the phone, and then another hour waiting for the recovery truck to arrive. On my policy, I clearly have a courtesy car included, but when I asked for one, they told me that because I didn’t have an “accident”, only a breakdown, I wasn’t entitled to a courtesy car. I was left completely stranded with a child and no support at all. A few weeks later, my car broke down again, this time right in front of my house. I called the insurance company again, and they said my cover doesn’t include recovery from home — even though I was told I had breakdown cover! They literally said there’s nothing they can do. When I decided to cancel my insurance because I was paying for nothing, they didn’t even apologise. Instead, they charged me a cancellation fee, which is unbelievable after all the trouble they caused. Their prices may look cheap, but nothing is actually included. You’ll only find out what’s missing when something bad happens — and by then, it’s too late. Be very careful before choosing this company. Cheap isn’t always good. They are cheap for a reason! Nothing is included, and when you really need help, they’ll just tell you it’s not covered. Don’t be fooled by the low price – you’ll end up paying more in stress and frustration. Read more Read less
About Policy Expert
Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 1.4m home and car customers across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.
Policy Expert at a glance
Reviews for Policy Expert
Showing 11 of 14161 company reviews • Last reviewed within 7 days
Terrible experience please stay away
Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway... Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while I was driving with my small child, and I called them for help. It took me almost one hour just to get through on the phone, and then another hour waiting for the recovery truck to arrive. On my policy, I clearly have a courtesy car included, but when I asked for one, they told me that because I didn’t have an “accident”, only a breakdown, I wasn’t entitled to a courtesy car. I was left completely stranded with a child and no support at all. A few weeks later, my car broke down again, this time right in front of my house. I called the insurance company again, and they said my cover doesn’t include recovery from home — even though I was told I had breakdown cover! They literally said there’s nothing they can do. When I decided to cancel my insurance because I was paying for nothing, they didn’t even apologise. Instead, they charged me a cancellation fee, which is unbelievable after all the trouble they caused. Their prices may look cheap, but nothing is actually included. You’ll only find out what’s missing when something bad happens — and by then, it’s too late. Be very careful before choosing this company. Cheap isn’t always good. They are cheap for a reason! Nothing is included, and when you really need help, they’ll just tell you it’s not covered. Don’t be fooled by the low price – you’ll end up paying more in stress and frustration. Read more Read less
Run away from this company.
Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van... Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and I told them the policy needed to be cancelled. Not vehicle, not cover. On top of that not claims made either. She then came back saying that I will have to pay an early cancellation fee, this was £220!!! I told her they would not take a penny from me, then she threatened to take me to courts. I have made an official complaint against them and I am leading for this to be investigated from an independent inquiry. This is stealing in my view. Please don’t take policies with this company Read more Read less
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5/5
I have never had to claim
I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have... I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal charges and they have responded favourably. Read more Read less
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5/5
Expert Policy
Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home... Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home etc Simple straight forward process for purchasing Home insurance. Would highly recommend them. Would probably use them again. Read more Read less
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4/5
Setting up policy and getting renewal through very e...
Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company!
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5/5
Repeat customer, excellent servce and price
I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added... I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added benefits such as legal cover. I haven't had to make a claim so the quality of their claims service remains unknown. Read more Read less
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3/5
My renewal price was much higher than last year.
My renewal price was much higher than last year. to bring the price down they forced me to cancel building accident damage.
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5/5
Good value, straightforward application
My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also... My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also received £25 cashback by applying via Money Supermarket. Read more Read less
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5/5
Polite and efficient
I haven't needed to make a claim with Policy Expert (fortunately!) but I have used their online chat service and found them to be very efficient.
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5/5
5 years loyalty
Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of... Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of the previous year. I’ve called them in the past and customer services always answered my calls quickly and gave me the information I needed. Read more Read less
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5/5
Best buy post burglary
We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t... We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t needed to use customer service or make a claim since being with them, but they contact us with a quote in plenty of time prior to renewal to allow us to shop around, and their auto-renew was completely trouble free. Read more Read less
Products from Policy Expert
Showing all products offered by Policy Expert
Home insurance
by Policy ExpertPolicy Expert home insurance policies are available in three levels of cover – bronze, silver and gold. You can get a quote and manage your Policy Expert home insurance policy...
Home insurance
by Policy ExpertPolicy Expert home insurance policies are available in three levels of cover – bronze, silver and gold. You can get a quote and manage your Policy Expert home insurance policy...
Car insurance
by Policy ExpertPolicy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold. Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected...
Car insurance
by Policy ExpertPolicy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold. Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected...
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