Policy Expert Reviews

  Ratings based on 6,901 reviews       Last review 6 days ago    

Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 600,000 homes across the UK. If you have...

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Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 600,000 homes across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.

Overall Rating

Amazing

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Policy Expert Review Insight

What are people saying in their reviews?

Customer Service

61% of feedback is Product related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

Insurance Choice Awards logo Winner of 'Best Home Insurance Provider' in the 2017 Insurance Choice Awards

Policy Expert Products 6,901

Car Insurance

Awful Company........

I changed the registration on my car in preparation to sell it and was charged £30 "admin fee." As my policy was only £187 for the year and this equates to over 15% I moaned about this on the phone and left a review. The advisor said she would put a n... Read more

I changed the registration on my car in preparation to sell it and was charged £30 "admin fee." As my policy was only £187 for the year and this equates to over 15% I moaned about this on the phone and left a review. The advisor said she would put a note on wy account to waver the £30 charge when I changed my vehicle. When i came to change my car they wouldnt cover the car it, or give me a reason why..... Also they wouldn't refund anything for my remaining 2 months. Clearly I touched a nerve and they've taken the hump. And guess what? When I go on their website and put in my new vehicle details it does generate me a price to buy the policy! These may offer you a cheap price but the customer service is naff, the admin charges are outrageuos and if you do need to make a claim ggod luck with that. Truely an awful, petty company. Not worth one star. Avoid

Reviewed on 21st January 2022
Jay Wiley's avatar
Jay Wiley
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Home Insurance

Makes you wonder why you even have insurance.

I've never submitted an insurance claim in my life, and was apprehensive to do so after hearing all my life that insurers are con-artists who try get out of compensating fairly. After being broken into, with all of the evidence caught on CCTV camera,... Read more

I've never submitted an insurance claim in my life, and was apprehensive to do so after hearing all my life that insurers are con-artists who try get out of compensating fairly. After being broken into, with all of the evidence caught on CCTV camera, our shed went from a safe place to keep all the usual garden bits / bikes etc, to a waste of space and a cooked mess. The doors were ripped from their hinges and smashed to bits, the whole frame had sunk and even if we replaced the doors, they wouldn't shut because of the now wonky overall structure. A like-for-like replacement of our shed would likely cost us £1200 - £1800, dependant on quality and supplier. The insurance company valued our claim at less than our £200 excess because the shed was not pristine condition (what shed is?). If insurance does not offer good honest people a like-for-like replacement when they are subject to break-ins / vandalism - you have to ask what is the point in having insurance? We pay them all this money year on year, then when we need them for a legitimate claim, they don't pay out. The hard-fact is, we had a perfectly suitable shed before this ordeal, and now we have nothing. If they are happy with that and think they've done a good job and earnt their insurance renewal fee - there's a definite problem with their way of thinking.

Reviewed on 21st January 2022
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Ryan
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Home Insurance

Total waste of time and money.Useless

Had a water leek under ceiling.Only covered to find leek.£700 excess to mend it

Reviewed on 13th January 2022
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Enzo Deluca
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Home Insurance

Freezer content

Policy expert, do not expect any help and do not expect to get financial help impossible, if you cannot get help from a small claim for freezer content would they for big claims like building damage no chance DO NOT TOUCH WITH A BARGE POLE, they are... Read more

Policy expert, do not expect any help and do not expect to get financial help impossible, if you cannot get help from a small claim for freezer content would they for big claims like building damage no chance DO NOT TOUCH WITH A BARGE POLE, they are cheap for a reason they do pay out on claims.

Reviewed on 13th December 2021
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peter-sheila@hotmail.com
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Home Insurance

Dodgy Company

They deal with the customers in a very dodgy ways , please ,please stay away , you will loose your money and time,

Reviewed on 21st November 2021
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Tarig Ali
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Home Insurance

not recommend

I get quote with good price from them but unfortunately when I phoned them and told my car was write off as cat C in 2016 they said not going to insure my car. I insuring car with others insurance providers without any problems. Zero stars for policy... Read more

I get quote with good price from them but unfortunately when I phoned them and told my car was write off as cat C in 2016 they said not going to insure my car. I insuring car with others insurance providers without any problems. Zero stars for policy expert

Reviewed on 21st October 2021
Marius Ceikauskas's avatar
Marius Ceikauskas
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Home Insurance

Quick and easy

Policy Expert have taken care of our needs admirably.... and extremely competitively, very happy and feel in secure hands.

Reviewed on 16th October 2021
John's avatar
John
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Car Insurance

Tick all the boxes

In this policy I have breakdown, legal, NCB protection in very low price.

Reviewed on 16th October 2021
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Iqbal
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Home Insurance

Excellent!

To be honest I had never heard of Policy Expert but they were very reasonable, saving me £84.24 on the policy that was about to expire. It was quick and easy to do on line, and had some great reviews. So glad I chose Policy Expert!

Reviewed on 10th October 2021
Christine Macfarlane's avatar
Christine Macfarlane
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Car Insurance

Helpfull

Very helpful even when changing my details and competitive quote

Reviewed on 10th October 2021
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Rob Selley
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Home Insurance

Great value

Competitive price. Has the requirement I need.

Reviewed on 8th October 2021
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Jayne
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Car Insurance

Customer Service

Great Friendly to the point.All questions answered.

Reviewed on 8th October 2021
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Richard
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Car Insurance

Friendly and helpful

Very competitive priced company, during a phone call to change details, the employee was friendly and helpful, running through information very clearly

Reviewed on 8th October 2021
Deborah's avatar
Deborah
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Home Insurance

Great insurance provider

Very simply, they are quick, straightforward tand easy to use. They offer comprehensive cover at a good price to the levels required and I am generally impressed. I would recommend

Reviewed on 7th October 2021
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Clive Cambridge
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Car Insurance

Great value for money, comprehensive coverage and excellent customer service

Policy costs similar to last year, email 21 days prior to renewal. Follow up phone call to enquire if satisfied with policy then sought to ensure that I was paying the cheapest possible premium for the cover I required.

Reviewed on 5th October 2021
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John Buckingham
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Car Insurance

Friendly

I been insured 3 year wits them I m been very happy

Reviewed on 5th October 2021
Kaan's avatar
Kaan
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Car Insurance

Good and easy to use

They are flexible, easy to contact, and great customer service. Offer a great range of options without breaking the bank. Highly recommended.

Reviewed on 3rd October 2021
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Glen Crouch
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Home Insurance

Great company.

Best quote for home insurance we'd found online. Very reasonable. Would definitely recommend them to family and friends.

Reviewed on 2nd October 2021
Tracy Lynch's avatar
Tracy Lynch
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Car Insurance

good value

Very good value for money, easy to complete and very friendly

Reviewed on 2nd October 2021
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Kazza
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Car Insurance

Fantastic customer service

After the stress and upset of crashing my car, policy expert were amazing, within an hour of my accident everything had been arranged to replace my car and get my car picked up for repair, t couldn’t of gone smoother. They kept me updated from start t... Read more

After the stress and upset of crashing my car, policy expert were amazing, within an hour of my accident everything had been arranged to replace my car and get my car picked up for repair, t couldn’t of gone smoother. They kept me updated from start to finish and I would highly recommend them.

Reviewed on 2nd October 2021
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Claire Medhurst
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