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Policy Expert reviews

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Rated Excellent • 4.80/5

Policy Expert reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,138 product reviews

Average score of 4.80/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended negatively over the past 90 days

Latest positive rating

4/5

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal.

{"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071845.png"}}'s avatar
Car Insurance
Tom M 24th October 2024

Latest negative rating

1/5

They do noy pay out

Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is... Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is to buy, not how good they are on actually paying out. Yes, sure, they are excellent at taking your money, not so much at actually proving the cover they are supposed to provide. Go somewhere else. Read more Read less

{"display":"Olga W","full_name":"Olga W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072842.png"}}'s avatar
Home Insurance
Olga W 1st December 2024
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About Policy Expert

Policy Expert reviews from our Smart Money People can help to give you the inside track on life as a Policy Expert customer. Have you used Policy Expert? Since launch in May 2011 Policy Expert has insured over 1.4m home and car customers across the UK. If you have a policy, you can join us and write your own Policy Expert reviews today to help increase trust and transparency in financial services.

Policy Expert at a glance

Reviews for Policy Expert

Showing 11 of 14138 company reviews • Last reviewed within 7 days

They do noy pay out

Home Insurance • 1st December 2024

Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is... Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is to buy, not how good they are on actually paying out. Yes, sure, they are excellent at taking your money, not so much at actually proving the cover they are supposed to provide. Go somewhere else. Read more Read less

{"display":"Olga W","full_name":"Olga W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072842.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Policy Experts - Absolute sharks.

Car Insurance • 26th November 2024

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED... Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Read more Read less

{"display":"Roy Partington","full_name":"Roy Partington","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Disappointing Service, Unexplained Denials, and Poor.

    I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without... I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without any clear explanation or reasoning, leaving me completely in the dark about their decision-making process. Their customer service is equally frustrating. They fail to call back at the agreed times, don’t respond to messages in their portal, and treat you as though you’re being dishonest just for filing a claim. The interactions feel condescending and unprofessional, especially if you happen to have a foreign-sounding name. For non-native speakers, there is no patience or consideration either, which only adds to the feeling of being dismissed and unvalued. I would strongly advise against using this company if you’re looking for support and transparency when it matters most. This has been a deeply disappointing experience with no accountability in sight. Read more Read less

    {"display":"Vinay G","full_name":"Vinay G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072050.png"}}'s avatar
    Home Insurance
    Vinay G 31st October 2024
  • 4/5

    Easy to use, quick service and access your account a...

    Easy to use, quick service and access your account any time through their portal.

    {"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071845.png"}}'s avatar
    Car Insurance
    Tom M 24th October 2024
  • 3/5

    Was not warned in advance about renewals

    I had a fine experience with Policy Expert but didn’t have any warnings when policies would be renewed. Therefore I was automatically renewed a number... I had a fine experience with Policy Expert but didn’t have any warnings when policies would be renewed. Therefore I was automatically renewed a number of times. The first first was fine, price rose by £5 per year. The second renewal they put it up by £50 with no warning! I cancelled straight away. Read more Read less

    {"display":"Kalisha ","full_name":"Kalisha ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Kalisha 14th October 2024
  • 4/5

    Good quote last year.

    I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had... I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I cant say a lot. Read more Read less

    {"display":"Gordon T","full_name":"Gordon T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Gordon T 14th October 2024
  • 5/5

    renewal price quote success

    Called re renewal price which had gone up considerably, they matched my cheapest quote

    {"display":"Jen B","full_name":"Jen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Jen B 13th October 2024
  • 5/5

    Customer services

    They have always been helpful when a question has arisen. Although I have had no accidents for many years.

    {"display":"JAVID MANOOCHEHRI","full_name":"JAVID MANOOCHEHRI","avatar":{"url":"\/assets\/uploads\/avatars\/users\/608408.png"}}'s avatar
  • 5/5

    Less anxiety?

    Less Anxiety - Their premiums have been consistently competitive. Customer service has been prompt and helpful. Notice of renewals are sent in plenty of time... Less Anxiety - Their premiums have been consistently competitive. Customer service has been prompt and helpful. Notice of renewals are sent in plenty of time should one wish to consult the market. Regular advice is received on matters pertinent to any conscientious consumer in all areas of risk - home, car and life policies. A comprehensive service that effectively meets the sometimes complicated needs of the consumer! I would heartily recommend Policy Expert if it's expert advice you require!! Read more Read less

    {"display":"Peter Selley","full_name":"Peter Selley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Peter Selley 11th October 2024
  • 5/5

    Had water scape at home earlier this year and policy...

    Had water scape at home earlier this year and policy expert were very good and were very helpful

    {"display":"JAVID MANOOCHEHRI","full_name":"JAVID MANOOCHEHRI","avatar":{"url":"\/assets\/uploads\/avatars\/users\/608408.png"}}'s avatar
  • 5/5

    Customer service is very good

    Prompt response to telephone query and very helpful. Knew the answer to my query immediately and asked if there was anything else I needed

    {"display":"Helen","full_name":"Helen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Helen 11th October 2024

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