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Policy Expert reviews

Policy Expert Logo
Rated Excellent • 4.70/5

Policy Expert reviews

Verified business Last reviewed within 14 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 14,184 product reviews

Average score of 4.70/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Policy Expert have trended positively over the past 90 days

Policy Expert makes buying home and car insurance a breeze with competitive prices and easy online processes. Their customer service is friendly and helpful, often going the extra mile. However, some have faced issues with claims handling, unexpected price hikes, and cancellation fees, which can be frustrating when you really need support.

Positive themes

  • Policy Expert Home insurance is easy to set up online with great value and clear info. (51 mentions)
  • Policy Expert offers competitive pricing that beats many other insurers for home and car. (12 mentions)
  • Customer service at Policy Expert is friendly and helpful across home and car insurance. (9 mentions)
Summarised by AI
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About Policy Expert

Policy Expert originally launched its home insurance offer back in 2011.

Policy Expert have UK-based call centres and you can manage your policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Today, over 1.6 million people have home, car and pet insurance with Policy Expert.

Policy Expert at a glance

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Reviews for Policy Expert

Showing 11 of 14184 company reviews • Last reviewed within 14 days

Terrible service at renewal, claims experience poor

Home insurance • 17th September 2026

Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were... Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were still sorting out our renewal. When we spoke to live chat to cancel, we were given a reduced price which we agreed to, but told we had to speak to someone and have a new quote. Spend 30 minutes on the phone for the price to have gone up from £520 to over £1000. They then said they could bring the cost down by increasing my excess by over £400. Refused to budge and honour what we had been told on live chat, claiming we were told there was an error. We were told the monthly payments might change and given a very slightly different annual payment, but within a few pounds, not shooting up to £1000. Stinks of either scamming customers or poor systems. Wasted over 30 minutes of my time. Very unhelpful agent called Harry who didn't give me much confidence he knew what he was doing. Have been a customer for several years, but won't make that mistake again. Claims company not great either - couldn't make contractors available then offered us a settlement price of half of what was reasonable to do the work. Had to chase multiple times for results of asbestos test, which meant we had no access to a bathroom for a family of 4 for about a week. Read more Read less

{"display":"Lorna S","full_name":"Lorna S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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Smooth and proffesional operation.

Home insurance • 5th September 2026

Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier.... Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier. A few days later estimate was produced to covert the cost of all repairs and equipment replacement. Smooth and proffesional operation. Read more Read less

{"display":"Adrian","full_name":"Adrian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Expert Policy

    Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via... Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. Would highly recommend and most likely renew my policy with them again Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Legend 3rd September 2026
  • 5.00/5

    Policy expert have covered our home for many years.

    Policy expert have covered our home for many years. Renewal quotes are competitive and making changes to the policy quick and easy

    {"display":"Laura Hayes","full_name":"Laura Hayes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/98388.png"}}'s avatar
    Home insurance
    Laura Hayes 3rd September 2026
  • 5.00/5

    The cheapest.

    I've been using them for at least 10 years I always check the price every renewal they are always the cheapest. I've never had to... I've been using them for at least 10 years I always check the price every renewal they are always the cheapest. I've never had to make a claim so not sure what that would be like Read more Read less

    {"display":"Jeremy Carter","full_name":"Jeremy Carter","avatar":{"url":"\/assets\/uploads\/avatars\/users\/781149.png"}}'s avatar
    Home insurance
    Jeremy Carter 3rd September 2026
  • 5.00/5

    Professional and reasonable

    Easy to contact. Insurance usually reduces each year when policy renews

    {"display":"Anita h","full_name":"Anita h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Anita h 2nd September 2026
  • 4.00/5

    I have used policy experts for my home insurance on...

    I have used policy experts for my home insurance on my previous & current properties. Always offer a competitive price & policy in comparison with other providers.

    {"display":"Max R","full_name":"Max R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Max R 2nd September 2026
  • 3.00/5

    Auto renewed despite requests, spent numerous calls...

    Auto renewed despite requests, spent numerous calls trying to cancel policy

    {"display":"Kenny","full_name":"Kenny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kenny 22nd August 2026
  • 5.00/5

    Great service

    Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance.

    {"display":"P","full_name":"P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    P 20th August 2026
  • 4.00/5

    Competitive pricing, easy to deal with online

    Competitive pricing, renewal all dealt with online, quite straightforward. Cannot comment on claims process as fortunately called upon.

    {"display":"Jill Knight","full_name":"Jill Knight","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jill Knight 20th August 2026
  • 5.00/5

    Great insurance without breaking the bank

    I’ve had home insurance for the past 4 years with policy expert and always impressed with their competitive prices

    {"display":"Headintheclouds","full_name":"Headintheclouds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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