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Post Office: Credit Card reviews

Name: Credit Card
Rating: 2.17 (105 reviews)

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2.21

Based on 105 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

60%

Latest highest rating:

5

Very helpful and efficient also available 24 hours a... Very helpful and efficient also available 24 hours a day Reviewed on: 19th April 2025

Latest lowest rating:

1

Customer service is so bad trying to change address... Customer service is so bad trying to change address no email, no phone,you have to do it by post & royal mail are so bad at getting post delivered Reviewed on: 9th October 2024

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About this product

Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money People reviews. You can also write your own Post Office Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Post Office Credit Card reviews (105)

Review of the Post Office, Credit Card:

The Most Incompetent Customer Service Ever..

Post Office credit card department issued a second card with a new pin number, changed my home address and all this without my knowledge. When I tried to get access into my account I was blocked and when I called to find out what was the problem, they have asked me one million securities questions. When I asked them for an explanation on how the fraudster managed to pass all the sensitive security questions no one could give me an answer. For three weeks I was awaiting a letter or something, they promised to issue a new card on three different occasions (still waiting). They are the worst of the worst … my personal recommendation is to avoid them …. I have closed my account since then. Reviewed on: 29th March 2019

Very helpful and efficient also available 24 hours a...

Very helpful and efficient also available 24 hours a day Reviewed on: 19th April 2025

Customer service is so bad trying to change address...

Customer service is so bad trying to change address no email, no phone,you have to do it by post & royal mail are so bad at getting post delivered Reviewed on: 9th October 2024

Very easy to communicate with and an easy to use...

Very easy to communicate with and an easy to use app Reviewed on: 23rd August 2024

Good notifications, communication, fair

Good notifications, communication, fair interest and easy to apply Reviewed on: 30th May 2024

As a basic credit card it's fine, I am trying to re...

As a basic credit card it's fine, I am trying to re build my credit score and got accepted with a very low limit. Use this and pay it back on time and it's seems fine. No perks or rewards obviously, so as a starter/rebuilding credit card its a good option. Reviewed on: 27th April 2024

Prior to credit card arrival , I tried contacting cu...

Prior to credit card arrival , I tried contacting customer service , what a waste of time !!! No one answers the phone and cuts you off . You never speak to anyone , The post Office and Capital One have the same problem, based on this I wouldn’t recommend to anyone . Reviewed on: 6th April 2024

scammed for £30

Applied for 12 month interest free card.. than got charged interest.. so basiacally got scammed for £30 before I closed the account! Reviewed on: 1st April 2024

Random request for id

After having the post office credit card for 8 months and using it regularly I received a letter saying that I needed to send the proof of my id BY POST within 60 days otherwise they would cancel my card. 3 days after receiving this letter my card was blocked and I was unable to access the funds, 18 days before Christmas. I tried reasoning with customer service but after a few seconds of silence on their end they hung up the phone!! I did not swear or raise my voice. I shall be paying off my balance now and closing my account, appalling service and demands. Reviewed on: 7th December 2023

Repayments take forever

I have a post office credit card, when I make repayments it takes an absolute age to show in my available balance... I also have a Zable credit card, when I make a repayment it is immediate, no messing ....... Why on earth can't the post office due this .... it's unacceptable, where does the money go for 4-5 days ...space ! Reviewed on: 23rd November 2023

Waste of time

Got sent a letter saying they've opened something new up made it sounds interesting like it gonna benefit me but just to get declined. Waste of time Reviewed on: 14th April 2023

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