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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (136 reviews)

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1.76

Based on 136 reviews, last reviewed 10th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

Awful at all aspects of customer service Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle;... Read more Reviewed on: 9th September 2024

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About this product

Post Office travel insurance reviews can help you to find out more about this company. There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Post Office travel insurance reviews can help you find out what other travellers have to say. You can also write your Post Office travel insurance review too!

Post Office Travel Insurance reviews (136)

Review of the Post Office, Travel Insurance:

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Absolute con artists

I have had yearly travel insurance for many years, and have never claimed. I am appalled that the one time that I need assistance, it has still not been resolved after 9 months. It is totally disgusting. Reviewed on: 11th January 2023

Don't buy from them

Put a claim in for medical treatment in the USA. That was in May last year. Now getting no responce. They claim I did not divulge a condition even though their form asked specific questions relating to it and I answered accurately and truthfully which is supported by my doctor. I now have received payment demands from US health care providers as they have not been paid. The stress has caused my health to take a poor turn and no one answers any correspondence. I am not writting to the ombudsman to complain. Reviewed on: 9th January 2023

outsourced service completely unresponsive

I submitted a straightforward claim over 3 months ago and have spoken to the call handlers 6 times. they are unfailingly courteous but the system does not allow them to even see what is happening. I have been promised a call back on several occasions but have never been rung back. I have finally complained. No complaints policy but the team will call me back within 40 days! Reviewed on: 5th January 2023

Never again...absolute con artists.

I had a train cancelled at short notice due to strikes so had to completely change my itinerary and pay for extra tickets. Post office travel insurance told me I wasn't covered because I wasn't in the city the train would've been leaving from when it had been cancelled. Why would I travel to a city if I knew beforehand the connecting train I had originally booked from there was cancelled and would never be leaving?? Luckily the difference I paid was only a couple of hundred quid. Some people I've noticed on here are getting swindled out of thousands. It's not the point though. I'm surprised these people are allowed to operate. Absolutely disgusting. AVOID THIS COMPANY LIKE THE PLAGUE. Reviewed on: 5th January 2023

Totally unsatisfactory

I put in a claim 6 months ago and provided full supporting documentation. I am getting nowhere . I now have the hassle of having to go to the financial ombudsman. How can the Post Office associate themselves with such a firm? Reviewed on: 4th January 2023

They have been ignoring my emails

They offered me a quarter of the amount of money I was due. Once I asked for an explanation they sent me a generic response that did not answer my question and proceeded to ignore all of my follow up emails. Reviewed on: 29th December 2022

Totally disgusted

I agree with all the dreadful reviews..proof of this proof of that..I been waiting since September...sent them everything...now saying they still haven't received stuff I've already sent... Reviewed on: 25th December 2022

Absolutely useless not worth the paper its written

Daughter was sick before our holiday at the hotel before our flight ! We rang 999 as we didn’t know what was wrong ! We attended a&e ! She missed her holiday so did my wife I went on with my other daughter! It’s taken almost a year to sort out ! And they are still not paying out ! Make you do all the leg work proof of this proof of that ! Emails to foreign hotels to prove she didn’t stay there ! Etc etc etc ! Avoid at all cost ! Absolute rubbish and you’ll wait 3 months to get an answer for one email. ! Reviewed on: 16th December 2022

Disrespectful discusting

Rip offs company if you have non uk passport they pay nothing Do not use them because if something happens you will get no refund Reviewed on: 13th December 2022

Disgusting..appalling service..AVOID AT ALL COSTS

Never reply to emails..normally reply "email box full, resend later" Dreadful service..no desire to pay..endless paperwork (eventually)..Just a total joke. Shame there isn't a -5☆!!! Reviewed on: 1st December 2022

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