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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 2.01 (144 reviews)

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2.01

Based on 144 reviews, last reviewed 22nd Jul 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Crazy Underwriting Criteria I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an annual policy. I'm on... Read more Reviewed on: 22nd July 2026

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (144)

Don't buy from them

Put a claim in for medical treatment in the USA. That was in May last year. Now getting no responce. They claim I did not divulge a condition even though their form asked specific questions relating to it and I answered accurately and truthfully which is supported by my doctor. I now have received payment demands from US health care providers as they have not been paid. The stress has caused my health to take a poor turn and no one answers any correspondence. I am not writting to the ombudsman to complain. Reviewed on: 9th January 2023

outsourced service completely unresponsive

I submitted a straightforward claim over 3 months ago and have spoken to the call handlers 6 times. they are unfailingly courteous but the system does not allow them to even see what is happening. I have been promised a call back on several occasions but have never been rung back. I have finally complained. No complaints policy but the team will call me back within 40 days! Reviewed on: 5th January 2023

Never again...absolute con artists.

I had a train cancelled at short notice due to strikes so had to completely change my itinerary and pay for extra tickets. Post office travel insurance told me I wasn't covered because I wasn't in the city the train would've been leaving from when it had been cancelled. Why would I travel to a city if I knew beforehand the connecting train I had originally booked from there was cancelled and would never be leaving?? Luckily the difference I paid was only a couple of hundred quid. Some people I've noticed on here are getting swindled out of thousands. It's not the point though. I'm surprised these people are allowed to operate. Absolutely disgusting. AVOID THIS COMPANY LIKE THE PLAGUE. Reviewed on: 5th January 2023

Totally unsatisfactory

I put in a claim 6 months ago and provided full supporting documentation. I am getting nowhere . I now have the hassle of having to go to the financial ombudsman. How can the Post Office associate themselves with such a firm? Reviewed on: 4th January 2023

They have been ignoring my emails

They offered me a quarter of the amount of money I was due. Once I asked for an explanation they sent me a generic response that did not answer my question and proceeded to ignore all of my follow up emails. Reviewed on: 29th December 2022

Totally disgusted

I agree with all the dreadful reviews..proof of this proof of that..I been waiting since September...sent them everything...now saying they still haven't received stuff I've already sent... Reviewed on: 25th December 2022

Absolutely useless not worth the paper its written

Daughter was sick before our holiday at the hotel before our flight ! We rang 999 as we didn’t know what was wrong ! We attended a&e ! She missed her holiday so did my wife I went on with my other daughter! It’s taken almost a year to sort out ! And they are still not paying out ! Make you do all the leg work proof of this proof of that ! Emails to foreign hotels to prove she didn’t stay there ! Etc etc etc ! Avoid at all cost ! Absolute rubbish and you’ll wait 3 months to get an answer for one email. ! Reviewed on: 16th December 2022

Disrespectful discusting

Rip offs company if you have non uk passport they pay nothing Do not use them because if something happens you will get no refund Reviewed on: 13th December 2022

Disgusting..appalling service..AVOID AT ALL COSTS

Never reply to emails..normally reply "email box full, resend later" Dreadful service..no desire to pay..endless paperwork (eventually)..Just a total joke. Shame there isn't a -5☆!!! Reviewed on: 1st December 2022

Worst travel insurance company ever

I would stay away from Post Office travel insurance. They direct you to Collinson Travel Claims who have been useless this whole time. I made a claim shortly after coming back from holiday in july after having my belongings stolen. It took them over a month to send me the initial claim form. I submitted all the relevant evidence on the 22/08/2022 and still to this day I have not had any progress with my claim. I have been sending constant emails and I do not get any reply. I have beyond lost my patience with this company. It seems like I am going to have to just count my losses and move out. DISGRACE!!!!!! Reviewed on: 16th November 2022

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