Write a review

Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (136 reviews)

View other Post Office products

1.74

Based on 136 reviews, last reviewed 10th Oct 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

Awful at all aspects of customer service Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle;... Read more Reviewed on: 9th September 2024

Read all reviews Write a review

About this product

Post Office travel insurance reviews can help you to find out more about this company. There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Post Office travel insurance reviews can help you find out what other travellers have to say. You can also write your Post Office travel insurance review too!

Review Post Office: Travel Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Post Office Travel Insurance reviews (136)

They will delay delay and hope you give up

I had a simple claim. Our return home flight was cancelled as the pilot was sick. We returned home a day later. It’s simple £100 is payable. First they demanded the actual boarding cards of the two flights and a message from B A confirming the delay and giving the reason. “Operational” was not an acceptable reason, but even though I told BA that, the reason came back as operational. It shouldn’t matter. There was a delay. Then having sent that, they questioned me about the length of my trip. I needed to send details of the outgoing flight to prove I was not away more than 30 days. Then I waited, getting messages saying how busy they were.i then sent them a note to say I was complaining to the insurance ombudsman and they had 8 weeks to deal with this..They paid me the £200 next day. I have no confidence in this company. They make it as difficult as they possibly can, hoping you will give up and go away, just like the airlines do. Next time I’ll pay a little more and get insured by someone other than the Post office. Let’s face it, with their current reputation what else did I expect. Reviewed on: 13th March 2024

Last Minute Claim

Had an amazing experience with claim for a last minute cancellation due to illness. Whole experience was done online with absolutely no issues. Thank you. Reviewed on: 30th December 2023

The worst

The online claim is useless and it took forever to get their email back. Never again Reviewed on: 17th December 2023

Worst insurance company ever

I totally agree with all the other reviews, they are totally useless. My husband was taken ill abroad and went into hospital for 2 weeks. Luckily I went to the local hospital and got free treatment with the global health card and had to show his passport. My husband had to stay another week so I had to book a hotel and flights which I am claiming for. This was end of September and I am still waiting. Every time you speak to someone you have to start over again. I emailed many times the relevant documents and I also sent them recorded. Every time you ring they say they are busy with many claims. I would never use them again, so be warned Reviewed on: 14th December 2023

Not a Happy Customer

The Insurers (Collinson under writers) put every barrier to prevent paying out my full Claim. I required Hospital treatment which I was admitted for 1 night. I was not in a position to ring company. On my return home I contacted them provided the necessary information formy Injury. It has taken 7 mouths for them to come to a decision which I am not happy about. I will be taking my case to the Financial Ombudsman. I would not recommend Post Office Travel Insurance. Reviewed on: 14th December 2023

Useless scammers

If I could give a minus star I would. I was robbed on holiday, my bag taken with my phone, credit card, prescription glasses etc, a total value of around £1000+. After asking me for the documentation 3 times, and 3 months later (after many emails to them), they decided that the bag - that was on the chair in which I was sat and did not get up from - had been left "unattended" and since I was unable to chase the thief (???) therefore my claim was denied. So after another 3 months, relentless emails to remind them I had not forgotten about my claim, and eventually having to email the CEOs (very useful tactic, got a response immediately) they decided that due to the 20% decrease in value of my items, they are worth £100. Doesn't even buy me one lens! Every time I contacted somebody, I was met with "we are very busy at the moment, due to an unusually high volume of claims"....sure...like dealing with insurance claims ISN'T your job? So, do not use this service, they are useless, slow, don't care about their customers, and only cover stolen phones up to £100. Reviewed on: 7th December 2023

Quite possibly the worst insurance company I have had the displeasure to deal with...

We took out Post Office Travel Insurance on the recommendation of a friend and it was possibly one of the worst decisions we have ever made. My wife suffered a traumatic head injury whilst we were in Germany six months ago and is now, thankfully, on the mend - but our claim for medical fees rumbles on! Despite the fact we presented Post Office Insurance / Collinson's with every piece of information they requested, we were left without any contact whatsoever for the first three months and then when we called for an update, were told the claim had been overlooked and they would need to resurrect it - from the beginning!! Every obstacle at every juncture has been put in our way to prevent us making the claim, requesting and re-requesting information, making us jump through unnecessary hoops in the hope we would give up. You certainly need to be made of stern stuff to succeed with the Post Office / Collinson's - if you want travel insurance cover do not use either of these companies. Reviewed on: 30th November 2023

PLEASE AVOID

May be easy to pay for but getting your claim sorted has taken 10 months so far of emails with no answer so far. We had provided all documents in March 2023 and they keep on asking us to email exactly the same documents again and again hoping... that we will forget? After submitting an official complaint we will contact the ombudsman or seek legal representation. Very unhappy. Reviewed on: 2nd October 2023

WISHED I HAD BROUGHT INSURANCE ELSEWHERE

They do not have a clue what they are doing! I wish i had not brought insurance from them. I have had various phone calls ( when they answer the phone) each time giving me a different reason for the complete mess they seem to have made of my claim! it was a simple claim and it has turned into a nightmare. E mails that do not make sense etc Please go elsewhere if you want travel insurance Reviewed on: 19th September 2023

Post Office Travel Insurance

It was very easy to set up my travel insurance via the Post Office app. Follow-up comms was excellent and everything is in one place on the app. Very impressed. I would definitely recommend. Reviewed on: 12th September 2023

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Post Office has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub