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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.94 (140 reviews)

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1.82

Based on 140 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

I wouldn’t wasted your money here. I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and more evi... Read more Reviewed on: 26th August 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (140)

Quite possibly the worst insurance company I have had the displeasure to deal with...

We took out Post Office Travel Insurance on the recommendation of a friend and it was possibly one of the worst decisions we have ever made. My wife suffered a traumatic head injury whilst we were in Germany six months ago and is now, thankfully, on the mend - but our claim for medical fees rumbles on! Despite the fact we presented Post Office Insurance / Collinson's with every piece of information they requested, we were left without any contact whatsoever for the first three months and then when we called for an update, were told the claim had been overlooked and they would need to resurrect it - from the beginning!! Every obstacle at every juncture has been put in our way to prevent us making the claim, requesting and re-requesting information, making us jump through unnecessary hoops in the hope we would give up. You certainly need to be made of stern stuff to succeed with the Post Office / Collinson's - if you want travel insurance cover do not use either of these companies. Reviewed on: 30th November 2023

PLEASE AVOID

May be easy to pay for but getting your claim sorted has taken 10 months so far of emails with no answer so far. We had provided all documents in March 2023 and they keep on asking us to email exactly the same documents again and again hoping... that we will forget? After submitting an official complaint we will contact the ombudsman or seek legal representation. Very unhappy. Reviewed on: 2nd October 2023

WISHED I HAD BROUGHT INSURANCE ELSEWHERE

They do not have a clue what they are doing! I wish i had not brought insurance from them. I have had various phone calls ( when they answer the phone) each time giving me a different reason for the complete mess they seem to have made of my claim! it was a simple claim and it has turned into a nightmare. E mails that do not make sense etc Please go elsewhere if you want travel insurance Reviewed on: 19th September 2023

Post Office Travel Insurance

It was very easy to set up my travel insurance via the Post Office app. Follow-up comms was excellent and everything is in one place on the app. Very impressed. I would definitely recommend. Reviewed on: 12th September 2023

They don't pay out

Booked a cruise, my first holiday in 6 years. Couldn't travel due to illness - all signed up by my GP. They won't pay out because they are "overworked". It has taken them 6 months so far. I am a SubPostmaster and have removed Post Office Travel Insurance from sale. Reviewed on: 9th September 2023

Rip off post office

Bought insurance on line big mistake after finishing they sent the policy I couldn’t open it when I got back from holiday after a big problem with with airline and travel agent I phoned them only to be told you only insured your luggage over£70 for luggage insurance I didn’t take any I took a cabin bag as we were only going for 7 nights they replied to my email with you was not insured for that situation be careful as they are con artists wish I had read reviews wouldn’t recommend Reviewed on: 4th September 2023

The Best

the cheapest on the market, I recommend it to everyone Reviewed on: 24th August 2023

The worst!!!

I didn't read rhe reviews before buying travel insurance from them. The worst costumer service ever. We must to call from the hospital in Turkey 2 hours so they can send the documents for the calm for my 4years son!!! He was so upset because of the injury and besides the injury he need to wait 2 more hours at the hospital for the insurance!! Reviewed on: 23rd August 2023

Terrible customer service

Absolutely appalling customer service when trying to make a claim - they tried to tell me what I was claiming for was not covered under my insurance and it took me reading out the wording of the policy agreement to show that it was. Then they only sent me money for one of my claims and not the other resulting in having to ring them again. Each phone call taking over an hour each time due to an extremely long time spent on hold Reviewed on: 1st August 2023

Do Not Buy

I have been trying now to make a claim on Post Office Travel insurance for 5 months. My husband and I were prevented from going on a cruise when he had a cardiac arrest in February. His heart condition was accepted as an existing medical condition on the policy which cost £1200. They constantly pass the buck, ask for medical notes and leave everything to the last legal minute they are allowed. They owe us £8000plus. I know others have reported them to the Financial Conduct Authority and have done so myself Reviewed on: 26th July 2023

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