Write a review

Newsletter

Go to business site

Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 2.01 (144 reviews)

View other Post Office products

2.01

Based on 144 reviews, last reviewed 22nd Jul 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Crazy Underwriting Criteria I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an annual policy. I'm on... Read more Reviewed on: 22nd July 2026

Read all reviews Write a review

About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Review Post Office: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Post Office Travel insurance reviews (144)

The worst

The online claim is useless and it took forever to get their email back. Never again Reviewed on: 17th December 2023

Worst insurance company ever

I totally agree with all the other reviews, they are totally useless. My husband was taken ill abroad and went into hospital for 2 weeks. Luckily I went to the local hospital and got free treatment with the global health card and had to show his passport. My husband had to stay another week so I had to book a hotel and flights which I am claiming for. This was end of September and I am still waiting. Every time you speak to someone you have to start over again. I emailed many times the relevant documents and I also sent them recorded. Every time you ring they say they are busy with many claims. I would never use them again, so be warned Reviewed on: 14th December 2023

Not a Happy Customer

The Insurers (Collinson under writers) put every barrier to prevent paying out my full Claim. I required Hospital treatment which I was admitted for 1 night. I was not in a position to ring company. On my return home I contacted them provided the necessary information formy Injury. It has taken 7 mouths for them to come to a decision which I am not happy about. I will be taking my case to the Financial Ombudsman. I would not recommend Post Office Travel Insurance. Reviewed on: 14th December 2023

Useless scammers

If I could give a minus star I would. I was robbed on holiday, my bag taken with my phone, credit card, prescription glasses etc, a total value of around £1000+. After asking me for the documentation 3 times, and 3 months later (after many emails to them), they decided that the bag - that was on the chair in which I was sat and did not get up from - had been left "unattended" and since I was unable to chase the thief (???) therefore my claim was denied. So after another 3 months, relentless emails to remind them I had not forgotten about my claim, and eventually having to email the CEOs (very useful tactic, got a response immediately) they decided that due to the 20% decrease in value of my items, they are worth £100. Doesn't even buy me one lens! Every time I contacted somebody, I was met with "we are very busy at the moment, due to an unusually high volume of claims"....sure...like dealing with insurance claims ISN'T your job? So, do not use this service, they are useless, slow, don't care about their customers, and only cover stolen phones up to £100. Reviewed on: 7th December 2023

Quite possibly the worst insurance company I have had the displeasure to deal with...

We took out Post Office Travel Insurance on the recommendation of a friend and it was possibly one of the worst decisions we have ever made. My wife suffered a traumatic head injury whilst we were in Germany six months ago and is now, thankfully, on the mend - but our claim for medical fees rumbles on! Despite the fact we presented Post Office Insurance / Collinson's with every piece of information they requested, we were left without any contact whatsoever for the first three months and then when we called for an update, were told the claim had been overlooked and they would need to resurrect it - from the beginning!! Every obstacle at every juncture has been put in our way to prevent us making the claim, requesting and re-requesting information, making us jump through unnecessary hoops in the hope we would give up. You certainly need to be made of stern stuff to succeed with the Post Office / Collinson's - if you want travel insurance cover do not use either of these companies. Reviewed on: 30th November 2023

PLEASE AVOID

May be easy to pay for but getting your claim sorted has taken 10 months so far of emails with no answer so far. We had provided all documents in March 2023 and they keep on asking us to email exactly the same documents again and again hoping... that we will forget? After submitting an official complaint we will contact the ombudsman or seek legal representation. Very unhappy. Reviewed on: 2nd October 2023

WISHED I HAD BROUGHT INSURANCE ELSEWHERE

They do not have a clue what they are doing! I wish i had not brought insurance from them. I have had various phone calls ( when they answer the phone) each time giving me a different reason for the complete mess they seem to have made of my claim! it was a simple claim and it has turned into a nightmare. E mails that do not make sense etc Please go elsewhere if you want travel insurance Reviewed on: 19th September 2023

Post Office Travel Insurance

It was very easy to set up my travel insurance via the Post Office app. Follow-up comms was excellent and everything is in one place on the app. Very impressed. I would definitely recommend. Reviewed on: 12th September 2023

They don't pay out

Booked a cruise, my first holiday in 6 years. Couldn't travel due to illness - all signed up by my GP. They won't pay out because they are "overworked". It has taken them 6 months so far. I am a SubPostmaster and have removed Post Office Travel Insurance from sale. Reviewed on: 9th September 2023

Rip off post office

Bought insurance on line big mistake after finishing they sent the policy I couldn’t open it when I got back from holiday after a big problem with with airline and travel agent I phoned them only to be told you only insured your luggage over£70 for luggage insurance I didn’t take any I took a cabin bag as we were only going for 7 nights they replied to my email with you was not insured for that situation be careful as they are con artists wish I had read reviews wouldn’t recommend Reviewed on: 4th September 2023

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from Howden 3.94 from 1 reviews
Travel insurance
from Saga 4.74 from 1082 reviews
Annual multi trip
from DOGTAG 4.23 from 11 reviews

Want to see more from Post Office?

Business Banking
from Post Office 4.28 from 6 reviews
Money Card
from Post Office 4.21 from 9 reviews
Pet Insurance
from Post Office 4.06 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub