We used Post Office insurance as they SHOULD be a reputable company. The cost was sensible, but when we wanted to make a claim (a missed port on a cruise) we discovered they are absolute rubbish. Their contact number keeps saying "use online" and when I eventually got to talk to "Kirk" I just got cut off as soon as I said I wanted to make a claim.
I logged onto their portal - nowhere to make a claim, you have to register again on a separate site to make a claim, and then enter huge amounts of detail they should already have, before finding "missed port" is not a claim reason on their fixed list of reasons!
Awful, obviously specifically aiming to never pay out.
Reviewed on: 9th April 2024
