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Paul Shannon

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Review of the Post Office, Travel Insurance:

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Do not use "Post Office" travel insurance take a net...

Do not use "Post Office" travel insurance take a nettle with you at least when you touch it you will know you have been stung. Mere criminals maskarading as legitimate traders. We all know insurance is a con in most cases, not worth the paper it's written on but never thought such a recognised brand could act so low. Living in a rural area with no public transport or contactable taxi service, our own vehicle our lifeline about to set out 04:15 for flight 07:15 discovering our battery was flat and rushed around for an alternative, try that in a rural area 5am. Long story short missed my flight and paid a rescue fee to Easyjet next available flight, 3 days later obviously missing that period of my holiday also. Having this misfortune remembering my Post Office insurance I saw a very dim light at the end of the tunnel, which was soon extinguished when I reached out to "Post Office" claims call handlers. Twice relaying my predicament they hung up, all stuck in some sweat shop in India, had loose understanding of the English language and even less in the use of the language. Then questioned like a criminal as if I intensionally missed my flight, loosing three days of my holiday!!. Luckily I've had the misfortune of coming across such charlatans before and well versed in the services of the Financial Ombudsman, which I can assure the Post Office is where they are going to be overhauled. Reviewed on: 2nd September 2024

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