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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.79

Based on 137 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel Insurance reviews (137)

Told covered then told not after 6 months

I had my TUI flight cancelled from Antalya to Manchester, told I could claim. They after 6 months of fighting with Tui Pist Office then said I was only covered flight from Manchester to Antalya. Total waste of time Reviewed on: 13th October 2022

They dont exist.

I bought PO insurance as I thought its the POST OFFICE it will be legitimate. Well that just isnt true. NO one exists to process your CLAIM. So your just on your own and thats it! Reviewed on: 9th October 2022

DONT DONT DONT USE POST OFFICE TO INSURE YOUR HOLIDAY

Its just wishful thinking when YOU BUY thier INSURANCE ONLINE. There is no one to help when your abroad and no one to help compensate your claim. Just pay more and get the real thing. Post Office you would think they would be OK right. But they are not!! Reviewed on: 9th October 2022

Waste of money

Absolute waste of money - the policy covers very little, if you are not in a specific category or situation they do not want to know. They rejected a claim for the wrong reasons but then rejected the claim for another reason. I would never use them again - to be honest if I did not have to post letters I would not use any of their services again Reviewed on: 28th September 2022

Do not use Post Office insurance

Unfortunately ours is a similar experience to most other reviews here. Our claim began in May and after many calls we are on our 3rd service agent with each new agent asking for additional new data and forms to be completed. Given our experience and the experience of many others on this site it appears that the Post Office Insurance is nothing short of a scam to take peoples money with the intention of delaying claims or making them so complicated that the customer gives up on the process. Reviewed on: 17th September 2022

Takes over 5 plus months for post office to settle claim

It takes the post office 4 months to just open your claim and to review it. After 5 months i still not received anything not even if they going to deny or approve the claim . nothing !!!! Reviewed on: 16th September 2022

Claiming is impossible

Took 2 weeks for the post office to acknowledge the claim (made online) and this was only after calling them and being put on hold for 45 mins. Since then, I’ve received 4 different emails from 4 different claims handlers that haven’t spoken to each other or read notes on their system. I had to see a doctor in Spain whilst on holiday for an ear infection which cost 90 euros and I was prescribed antibiotics which cost a further 30 euros. There is a £50 excess on the policy. They have asked me to provide booking confirmations, boarding passes, medical notes from the treating doctor, invoice from the treating doctor and receipt, prescription notes, invoice and receipts (all provided) and now they want a medical certificate from me GP in London. The certificate asks the doctor about all unrelated medical history and asks the doctor to confirm when I first contacted my GP about my condition and for his medical opinion on the treatment I received. I haven’t seen my GP about the ear infection in Spain because I saw a doctor in Spain, I was treated and the ear infection cleared up. My GP is understandably reluctant to complete the ‘required’ medical certificate because he is busy treating patients that actually require medical treatment and does not want to pass judgement on a fellow doctor in Spain when it was not my GP that examined or treated me. Post Office can no longer be trusted. Terrible service and despicable treatment. Will never buy an insurance product from them again Reviewed on: 12th September 2022

Avoid like the plague- Post Office (Collinson Insurance)

Involved in a RTA on holiday in Turkey (I was a passenger in taxi) and was taken to hospital by ambulance. Called Collinson/Post Office from my hotel after being pressured in the hospital to pay for my treatment and claim it back via insurance. I was originally advised that the documents from hospital was good enough to submit for my claim. Then silence, weeks of chasing and then they responded advising they needed boarding passes to prove I had been on plane... then they needed police report, then doctors details even though I had provided hospital receipts. Then credit card statements showing euro exchange rates. This was back in May 2022, it is now September and I am still chasing them whilst I pay my credit card bill off monthly with added interest, so frustrating. Tried calling them 50 mins on hold to be cut off or get through to someone who just lies to you! This was the first and last time I will use them. I certainly wouldn't recommend them. Appalling service, spend your money with a decent insurer. Reviewed on: 5th September 2022

Poor service

Been waiting since may for any status of my claim with post office insurance no joy no reply no word from them Reviewed on: 18th August 2022

Easy to buy

Travel insurance is easy to purchase and amend as needed. Reviewed on: 14th August 2022

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