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Prudential: Pension reviews

Name: Pension
Rating: 2.17 (29 reviews)

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1.77

Based on 29 reviews, last reviewed 3rd Mar 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

28%

4 star

2 star

69%

Latest highest rating:

5

Great customer service and knowledgeable advice give... Great customer service and knowledgeable advice given combined with great rates Reviewed on: 23rd August 2024

Latest lowest rating:

1

DO NOT INVEST YOUR MONEY IN PRUDENTIAL Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 a... Read more Reviewed on: 3rd March 2025

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About this product

The Prudential pension reviews on the Smart Money People website are written by people like you. Finding a pension company that you can trust and rely on is a must for most people. Take a look through our reviews to find out if Prudential is the right company for you.

For many of us, our pension is a crucial part of our financial future. Selecting the right provider therefore is important, and comparing plans, and looking at details like contribution limits, annual fees, and how your account is managed, can all help you make the right choice.

Hearing other peoples’ experiences can also be really useful. Our Prudential pension reviews cover a range of pension products and services, so you can find the ones most relevant to you.

If you hold a pension with Prudential, we'd love you to write an honest review here too! If you’re unsure what to write about, include things like how easy it was to understand, how helpful customer services have been, and how transparent the policy was. This information can all be really helpful to others doing their research on pension companies.

Smart Money People is the UK’s largest financial services review site and we want to increase trust and transparency in the industry. Read or write a Prudential pension review below.

Prudential Pension reviews (29)

Review of the Prudential, Pension:

Never use Prudential.

My husband has been trying to get his pension for 11 months.. dreadful customer service. Never use them. Reviewed on: 4th November 2024

DO NOT INVEST YOUR MONEY IN PRUDENTIAL

Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 and I wanted to cash it in 4 yrs ago. Im now 69 and I could have cashed it when I was 55 but chose to keep paying into it. If I'd have known then what I would have to go through to access my own funds I would have never invested with these guys in the first place. My father swore by the Pru but he would be turning in his grave at the treatment I have endured over the last 4 years. Started trying to access my funds in 2021. I must add that I'm now living in Australia. I spent hours and hours on the phone with various staff being passed down a long line of people who "couldn't deal with my situation" (not sure what they're being payed to do here) only to be cut off after a 2hr plus phone call with no results. This happened on numerous occasions to the point where I really didn't want to have any dealings with them, so I decided instead of drawing an annuity which would have tied me to them, I would withdraw my entire funds and put them in an Australian superfund. This caused even more hassle for me, as I was told I personally couldn't access my full fund and would have to employ a financial advisor to do so. After many official complaints from myself and my financial advisor on my behalf and almost 4 years later I finally have my funds over in Australia and out of Prudentials hands. I cannot begin to describe the worry, stress & anxiety plus financial burden this company has caused me. No pensioner should have to go through this amount of stress at this time in life. I'm convinced that they hope that you will just give up trying to access your money. They are absolutely appalling as a company for investing your money in and my advice is to never ever consider using Prudential UK if you value your savings. Good luck everyone out there struggling in this situation . Reviewed on: 3rd March 2025

stay away from these absolute thieves

These absolute con artists had. Precise instructions in a will on who they had to pay so there's absolutely no reason why still after a year they keep saying there still trying to work out who the benefactors are when it's clearly stated who they were and it seams this is the normal with this company they just make dealing with the death of one of your parents a million times harder then it already is dragging it on let people have closure it's like they really don't care. Takes 28 days for a response from them if you even get one. But as I was told if someone misses a payment there's a letter sent within 3 day and alot of effort get your payment from you. But not when it comes to paying out take my advice if you already have my in this company get it out and with someone else now before your never see it again Reviewed on: 24th November 2024

PRUDENTIAL PENSIONS THEY DO NOT PAY OUT

I HAVE 2 PENSIONS WITH PRUDENTIAL THE FIRST WAS DUE TO PAY MY ANNUITY ON 1ST JULY,2023 AND THE SECOND ON 1ST JANUARY,2024, I AM STILL WAITING FOR BOTH OF THESE POLICIES TO BE SORTED AND PAID OUT, PRUDENTIAL JUST NEVER GET THE MATTER SORTED ALWAYS ANOTHER EXCUSE FOR DELAYING PAYING, LONG DELAYS BETWEEN RESPONSES JUST DRAGGING OUT THE PAIN FOR MYSELF STRUGGLING TO SURVIVE ON NO MONEY, PRUDENTIAL EVEN IGNORE THE ONBUDSMANS RULING THAT THEY HAD TO PAY ME WITHIN 30 DAYS. I AM AT MY WITTS END WORRYING HOW I WILL SURVIVE OVER THE WINTER WITHOUT ANY INCOME. ANY SUGESTIONS WILL BE GRATEFULLY RECEIVED, I GET MY STATE PENSION ON 6TH MARCH 2025 SO IF I CAN SURVIVE TILL THEN I SHOULD BE O.K. IT JUST THE WINTER TO GET THROUGH. Reviewed on: 29th September 2024

Great customer service and knowledgeable advice give...

Great customer service and knowledgeable advice given combined with great rates Reviewed on: 23rd August 2024

PRUDENTIAL ARE PENSION CON MEN DISGUSTING COMPANY

having paid my pension for 38 years i was due to be paid both lump sum and annuity on 1st July,2023, sill waiting for a single penny, excuses are invented and nothing ever gets sorted 3 complaints have had the final ruling and been upheld in my favour but still no money it seems technical problems ensue. I do not know what to do next Prudential do not care at all about there pensioners just there own profits. I ASSUME ONCE I HAVE DIED OF STARVATION THEY WILL HOPE TO KEEP THE MONEY FOR THEMSELVES AND HAVE A PARTY ON MY GRAVE. DISGUSTING SERVICE IF YOU CAN CALL IT SERVICE. FRAUDSTERS Reviewed on: 17th February 2024

I have been with them for many years and no...

I have been with them for many years and no problem yet Reviewed on: 31st January 2024

Appalling

My Husband was 55 in August and has nothing but trouble trying to get through to these muppets! Their customer service is non existent and the length of time spent on the phone trying to get through to them is utterly ridiculous. The sooner he can actually access his oension, the better but in the meantime, I think we stand a better chance of seeing pigs fly!! Reviewed on: 27th October 2023

AVOID AVOID AVOID

I have never in my life come across such a useless company. They have been messing me around for over 6 months now, basically doing anything and everything they can to get out of paying the lump sum they owe me. I am now ringing them every day, still no further, no option to escalate. This is being passed on to the FO tomorrow, I can't deal with these clowns anymore. Do yourself a favour and stay well away!!!! Reviewed on: 2nd October 2023

pension

Having dealt with all manner of detritus at this company I find it strange that the fca is not taking them to task with regard to systemmic failure of the complaints process documentation not on file.spanish practises for example a pension statement was sent no bonus was applied for the 12 month period consequently it was found out it was last years statement Avoid at all costs they are past masters of spinning you a line and turn on you like junk yard dogs if you merely ask a simple question Reviewed on: 6th August 2023

Prudential pension

The Prudential are without doubt the worst company you could entrust with your savings the miniscule bonus which are applied on a yearly basis only highlights that the funds are being passively managed better returns would be achieved using a primate from dark east Africa.Payment of fund management fees should ensure that the fund is actively managed . Reviewed on: 1st August 2023

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