having paid my pension for 38 years i was due to be paid both lump sum and annuity on 1st July,2023, sill waiting for a single penny, excuses are invented and nothing ever gets sorted 3 complaints have had the final ruling and been upheld in my favour but still no money it seems technical problems ensue. I do not know what to do next Prudential do not care at all about there pensioners just there own profits. I ASSUME ONCE I HAVE DIED OF STARVATION THEY WILL HOPE TO KEEP THE MONEY FOR THEMSELVES AND HAVE A PARTY ON MY GRAVE. DISGUSTING SERVICE IF YOU CAN CALL IT SERVICE. FRAUDSTERS
Reviewed on: 17th February 2024
I paid my pension to pru for 37 years retiring on 1st July,2023. Still waiting for my lump sum and annuity,spent over 100 hours on the phone without success, we have a backlog,processing delays, systems down, every excuse possible, 3 complaint upheld by them but no money, last week they asked me to pay them £39-02p so they could process my payment but there is a delay in actioning the payment as they have a backlog, four and a half months and still waiting, DO NOT USE THE PRU USELESS WASTE OF SPACE. i should have put my money under the matress then there would not be delay. Every time totry to phone them-your call is important we will be with you shortly i.e. an hour if you are lucky. AVOID AT ALL COSTS, TOTAL RUBBISH. I WISH I HAD NEVER USED THE MAN FROM THE PRU.
Reviewed on: 13th November 2023
