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Purely Pets: Pet Insurance reviews

4.67
Based on 2,023 reviews, last reviewed 5th Nov 2024
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024
Kathryn's avatar
Kathryn

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2023)

Generally good insurance

4
We’ve had no problems claiming on our insurance for ongoing claims, however I do feel that the premium is hiked up vastly each year making it very unaffordable Reviewed on: 10th July 2019

Purely Pets

5
Really easy to complete and communication regarding policy and documents good. Great customer service would recommend to everyone looking for pet insurance at great price. Reviewed on: 10th July 2019

Very helpful staff

4
Staff have been very helpful when making claims for my border collie molly who has recently been through the wars . Thanks Reviewed on: 10th July 2019

Great service for my Purely Purrey Pets!

5
Easy, cost effective pet insurance you can count on! Reviewed on: 10th July 2019

Customer experience could be better

3
Long wait times to speak with someone, waited longer than expected when using chat feature/email to get in touch, never yet had to claim - hoping my premium doesn’t increase too much over the next few years - already higher than I would like. Reviewed on: 10th July 2019

Honest , upfront insurance

5
Hassle free and easily explained policies Reviewed on: 10th July 2019

Always a good experience

5
Purely Pets have been excellent in helping me get treatment for my cat which I would not have been able to afford. They pay promptly with no issues and this gives me peace of mind. Reviewed on: 10th July 2019

Helpful and professional

4
Friendly staff, helpful and make everything easy. Also comprehensive cover options. Reviewed on: 10th July 2019

Help at a difficult time

5
At a time where had a very poor dog, I had no issues with Purely Pets and how easy they made it for me to claim towards the help I needed with vet bills. Reviewed on: 10th July 2019

A company that cares

5
I have had to claim for both my cats more times than I would like, but the customer service has been superb and I have always received service over and above what I could have expected. My claims have been met fairly and swiftly, and I can follow the progress on the website. I have no hesitation in recommending this worthy company. Reviewed on: 10th July 2019

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