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Purely Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.8 (2025 reviews)

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4.64

Based on 2,025 reviews, last reviewed 14th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024

Latest lowest rating:

1

STEER WELL CLEAR OF THOS COMPANY They take our monthly premiums on time every time but this company is absolutely atrocious when it comes to paying out claims. Your claim claim just s... Read more Reviewed on: 14th December 2024

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About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2025)

Review of the Purely Pets, Pet Insurance:

great value

After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024

Appalling

Avoid. Rejects claims but happily takes your monthly payments. READ REVIEWS!!! Reviewed on: 11th May 2023

Please read before taking a policy

Please, please read this review before taking out insurance with this company. Claim numbers: 3154839, 3154827 Unfortunately, we had to have our mother’s two elderly dogs put to sleep as she pass away from a stroke and her dogs were too old and set in their ways to be rehomed, we tried so many places. We are now 5 months on and Purely Pets are still trying to find ways of not covering the vet and cremation costs. I have just had another call with them and they are now passing this over to their complaints department (again). The call handler I spoke with (Mark) was rude and raised his voice at me. He and Purely Vets, are now blaming the vets for not providing the correct information. Purely Pets are making what has been a difficult and stressful situation so much worse. You are meant to have insurance to help in these sorts of situations not make them more difficult. Reviewed on: 15th February 2023

Dont pay out

This company wont pay out when your pets turn ill. You pay them every month and when the time comes to make a claim they will find any reason not to pay you Reviewed on: 27th January 2023

Great onboarding experience, savings not worth the pain when trying to claim

When I first insured my 2 dogs with Purely Pets, I thought the initial onboarding experience was fantastic. I think I actually even left great feedback. However, the whole claim journey is nothing short of a farce! Painful, ZERO CUSTOMER SERVICE, constantly having to chase and spoon feed them the information (even though they had already had it several times). The only way to get a response is by shaming them on Twitter, and even then it's still not great. Honestly, the savings on the upfront insurance is not worth the pain of trying to make a claim Reviewed on: 15th November 2022

Avoid, only paid half of a £2k claim

a minute ago NEW To be honest, if I could rate zero stars I would. I paid for £15k lifetime cover and so far they've failed to settle the full amount of one claim minus excesses and the other claim has been ongoing for almost 3 months. Horrendous customer service, avoid at all costs!! Reviewed on: 19th August 2022

Absolute con

Did everything they could to avoid paying out for our dog who needed an operation despite having no history of injury. It took over four months to finally get just half of the money. Disgusted. Will be changing our cat’s insurance to a company with more compassion. Unfortunately we cannot change our dog’s as she has lifetime cover and won’t be covered for her condition anywhere else. Reviewed on: 13th August 2022

Wait till you have to make a claim!

Looks good on paper but once you make a claim all sorts of excuses come worming out of the documentation. Our payout was less than 50% of the claim - after excess! Reviewed on: 2nd August 2022

Would use this insurer again but renewal quote too expensive

I don't know if it's because I claimed last year when my dog ripped her belly and leg but the premium has risen from £42.62 to £80.64 and I'm getting much cheaper quotes elsewhere. Also it looks like I have to ring to cancel I was however happy with the ease of claiming - communication was poor but I received the expected payout. Reviewed on: 5th May 2022

Please do not use. Reviews are not left by people who claim

Wait over 4 weeks for a continuation claim then ask for full vet history which they had from the start. Now cancel the claim for us to start all over. Reviewed on: 13th April 2022

Absolutely horrendous

Absolutely horrendous. I've had pet insurance for over 20 years and this company is simply the worst. They take an absolute age to p[process any claim and try their hardest to avoid paying out. Communication is non-existent and any emails sent to them go unanswered. One of my cats died back in December and still they haven't completed the claim. They're excellent at taking the money but when it comes to claiming the customer service is absolutely appalling. All my policies are getting transferred to an alternative provider Reviewed on: 23rd March 2022

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